Bring Back The Beat User Reviews

Cochlear Limited

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No sound

This app was recommended by my audiologist. I downloaded it but there is no sound. Checked all the sound settings on my IPad (5th generation) but no luck. I have a Nucleus 6 sound processor. Not Bluetooth compatible. Does this app work with out Bluetooth.

icknob

5 years ago

Response from developer

Thank you for your feedback. Sorry to hear you’re having problems with the sound. Bring Back the Beat is designed to work fine for N6 users without streaming. The most common cause of sound issues is that the mute switch on the iphone or ipad is set so that the sound switched off. Please try changing the mute setting to see if this fixes the problem. If this doesn't help please contact customer service and we’ll help you figure out what’s wrong.

No sound

I just downloaded the app and was hoping to teach my hard of hearing son to use to help his listen to music but there’s no sound (I’m not hard of hearing). I’ve restarted my phone thinking that would help but still no sound, so I guess that defeats the purpose of this app if there’s no sound? Will this issue be fix soon? I have iPhone 8 iso 13.1.3

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Ksnstar

5 years ago

Response from developer

Thank you Ksnstar for your feedback. The most likely cause is that the mute switch is enabled on the side of your phone so that the sound switched off. Try turning sound back on to see if this fixes the problem. If this doesn't help please contact customer service and we’ll help you figure out what’s wrong. – Cochlear Support

Sound

More of a question, my 8 year old cochlear implant kid has no problem getting it connected by Bluetooth. He seems to be really enjoying it so there’s that! I just can’t figure out how I with normal hearing can hear it. I’ve changed all the settings on my phone, turned off the Bluetooth but still no sound comes out that I can hear. Am I doing something wrong or is it the App?

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kinglouis10

5 years ago

Response from developer

Dear kinglouis10 Thank you for your feedback. To turn off streaming to the sound processor and listen via your iPhone speakers, follow these instructions to set your iPhone as the audio output: https://support.apple.com/en-au/HT202809#ios. If you still need help, please contact customer service and we’ll help you out further.

Terrible!!

Whether it’s the app or Cochlear America server, can’t even load music. And, it appears you have to login each time. Too bad, might be good but if you can’t start the app it is absolutely worthless. Gave up when at 6 minutes it was still downloading music and maybe 80% finished.

Rockb19

5 years ago

Response from developer

Thanks for taking the time to let us know about your issue. The product team will review your feedback. Please utilize the submit feedback button in the help menu of the app if you have additional feedback to provide. – Cochlear Support

No sound

I really wanted this app to work, but I couldn’t get sound out of any of the instruments

Wmjmorr

5 years ago

Response from developer

Good app but no sound

The app is great when it works but I don’t have any sound. It is also quite slow to load. Running on an IPhone 8 with IOS 12. Good idea, not up to its potential yet. Have submitted at least two requests for tech support in the app, no response.

c.a.r.o.l.

5 years ago

Response from developer

It seems like having trouble with sound streaming to your N7 when using Bring Back the Beat. First, please check that the mute switch isn't turned on. If that doesn't work, you may have encounter a new bug that affects some users related to streaming. We’re working on a fix that should be available in the next week or so. We're really sorry about the disruption!

Must reinstall each time you shut it down

Like the app but lose the sound each time I shut down. Must reinstall.

GrantRS

5 years ago

Response from developer

Hi Grant, It looks like you have encounter a new, intermittent bug related to streaming. We are working on a fix and hoping to update the app in the next week or two. We're really sorry about the disruption!

Hello

It freezes up when trying to connect to spooky and I have to restart my phone or I pad

2 reno

5 years ago

Response from developer

Hi Reno, sorry you’ve experienced this bug. We’re working on a fix which should be available in the next couple of weeks.

Won’t allow me to log in

After login attempt only get:

ERROR ENCOUNTERED
MUST RELOG
(606)
—————————————————-
Update, took a wile but finally got logged in after many tries. Just started using it, so it’s good.

Judy309