Leave a Review Beryl
So many problems getting it started and stopped.
We did not know you needed to download an app so it took ages for us to download the app and work out how to unlock all of our bikes(as we’re on holiday with iffy data in the area) , not to mention it charges per minute so if you have a rest or have problems- you’ll get charged for it.
Additionally, my bike unlocked and then locked randomly so I had reactivate it. And the. Both me a my partners bikes rides would not end on the app so we’re continuously being charged while trying to sort it out. Not to mention we did indeed lock our bikes. And some of the bikes are in terrible condition.
Although, the charge was relatively cheap and for a 50 minute ride is about 10 pounds. It is useful although we couldn’t ride on the promenade and most places we couldn’t go on and it’s very frustrating as you have to go on all roads and out of your way to get anywhere costing you more.Show lessOrca_7
Developer Response
Thank you for your feedback. Our aim is to provide an affordable and convenient alternative to other forms of transport, and we regret that this was not reflected in your experience. We are continuously reviewing our pricing structure to ensure it offers the best value for our users and your feedback is invaluable in this process. We do offer a range of packages designed to suit multiple riders' needs. Whether you're a daily commuter, a weekend adventurer, or somewhere in between, we've got you covered with options that provide flexibility, affordability, and convenience. You can pause your ride for up to 15 minutes without getting charged an out-of-bay or out-of-zone fee whilst going to the shop or stopping for a break. Pay as you ride: Pausing your ride is charged at the same per-minute cost as riding. Minute Bundle: Each minute paused will deduct a minute from your minute balance. Day Pass: Pausing your ride is included in the cost of a Day Pass. So you've plenty of time for a snack! We strive to maintain reliable bikes and regret falling short of your expectations. We are reviewing our procedures and adding quality checks.Bring back Voi
In my city, we used to have voi scooters. they were amazing. Pick up and drop off in almost any location as long as it fit between the guidelines. they were plenty of scooters in every location and you were only ever a short walk away from the nearest available scooter. for some reason our city council decided to let the contract with Voi lapse and now we are with Beryl. Firstly, the frequency of scooter is shocking. The restriction on parking scooter at the end of your journey is so limited that it defeats the purpose of a scooter hire service.
I don’t know who got the bong to allow this contract to replace the previous one, but it is a huge step backwards and a massive incentive to just book a taxi.Show lessJoe8506
Developer Response
Thank you for your feedback. We're sorry to hear about your disappointing experience with our service. We understand the importance of scooter availability and convenient parking options. Your comments have been noted, and we are actively working on expanding our fleet and improving parking flexibility. We hope to provide a better experience for all our users and appreciate your patience as we make these improvements.انهاء الرحلة
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