Consistent problems unlocking bikes
UNLOCKING BIKES
9 out of 10 times I’ve used the app, I’ve had problems unlocking bikes. It usually takes up to 3 or 4 attempts to unlock, although the other day it took me 7 attempts and going to a different bike stand to actually get a bike.
Severely disappointing as I can’t rely on the bikes being available to me. I was planning to take a bike this morning, but the only one in the stand wouldn’t unlock. I ended up taking alternative transport (the bus) which where I’m writing this review.
BIKE RATES
I had a deal where I got 60 free minutes of riding and I’ve never used the bikes so much. When they work, they’re very convenient in a city with patchy bus service.
Before I got the free minutes, I found myself grumbling at the price because it cost me £3 to ride a bike for 13 minutes (including unlock fee). This is more expensive than a bus fare so is not very appealing as an alternative.
The passes available simply do not justify the number of times I use it (infrequently).
I think the bikes are SUCH a good concept but ultimately poor execution discourages me from using them.
So many problems getting it started and stopped.
Additionally, my bike unlocked and then locked randomly so I had reactivate it. And the. Both me a my partners bikes rides would not end on the app so we’re continuously being charged while trying to sort it out. Not to mention we did indeed lock our bikes. And some of the bikes are in terrible condition.
Although, the charge was relatively cheap and for a 50 minute ride is about 10 pounds. It is useful although we couldn’t ride on the promenade and most places we couldn’t go on and it’s very frustrating as you have to go on all roads and out of your way to get anywhere costing you more.
Response from developer
Thank you for your feedback. Our aim is to provide an affordable and convenient alternative to other forms of transport, and we regret that this was not reflected in your experience. We are continuously reviewing our pricing structure to ensure it offers the best value for our users and your feedback is invaluable in this process. We do offer a range of packages designed to suit multiple riders' needs. Whether you're a daily commuter, a weekend adventurer, or somewhere in between, we've got you covered with options that provide flexibility, affordability, and convenience. You can pause your ride for up to 15 minutes without getting charged an out-of-bay or out-of-zone fee whilst going to the shop or stopping for a break. Pay as you ride: Pausing your ride is charged at the same per-minute cost as riding. Minute Bundle: Each minute paused will deduct a minute from your minute balance. Day Pass: Pausing your ride is included in the cost of a Day Pass. So you've plenty of time for a snack! We strive to maintain reliable bikes and regret falling short of your expectations. We are reviewing our procedures and adding quality checks.
Bring back Voi
I don’t know who got the bong to allow this contract to replace the previous one, but it is a huge step backwards and a massive incentive to just book a taxi.
Response from developer
Thank you for your feedback. We're sorry to hear about your disappointing experience with our service. We understand the importance of scooter availability and convenient parking options. Your comments have been noted, and we are actively working on expanding our fleet and improving parking flexibility. We hope to provide a better experience for all our users and appreciate your patience as we make these improvements.