Leave a Review COTA Connector
Slow and outdated
This app takes at least 20-30 seconds to load and it’s a little glitchy. As for the actual service, COTA has never been on time. I would be utterly astonished if this bus ever arrived on time.
Furthermore, the bus itself isn’t bad. They’re actually pretty clean, modern, and safe compared to the Metro in Los Angeles.Show lessJummsjdjdjs
Mobile pay!
I love the fact you can use your phone with this app to pay for a ride. I don’t like having cash a lot and since you can’t use a debit card to pay on the bus it’s nice to know you can pay through this app. Convenient.614lifestyle
I gave it three stars because I like it but it needs work
The only reason I did not give the full amount of stars because it is convenient I do like it however I also have a reduced fare passIn an order for me to buy a pass I will have to pay full price where I do not believe that’s correct I understand why it’s not available however that is something that the people that are disabled that have the legit pass should be able to add it and pay the amount that they’re entitled to if they did that I will have no problem giving five starsShow lessIrell01
Notaccessible to the blind and visually impaired
There is a lot of blind and visually impaired customers that use cota. This app does not work well with voiceover on the iPhone. Please work on making this app accessible with voiceover. I am myself and a few others would be willing to test and help with this.renalkid
Please rework screens
Why do you have to have all white backgrounds? Please switch to dark colors and save the light background for the pass screen. Give your users better battery life and less eye pain when the app is opened early mornings.Rocketboy1967
Vanishing C-Pass Wallet
Overall, the app works fine...except for the once every couple of months when my C-Pass wallet just disappears. At random intervals I have to re-login and then it comes to a page to retrieve my wallet or create a new one. Unfortunately, there is no wallet to retrieve. I have to call the help desk and have them manually enter it back in. Frustrating when this happens early in the morning before the help desk is open.Show lessTrstme
Okay I guess
Never used a paid COTA bus before but really want to. Finally figured out they have an app to pay. I had no idea how to pay before
Why doesn’t the app let me use my location to figure out routes I can take? Why can’t I see where busses are? Lots of improvement needed if they wanted people like me to start riding the busShow lessAndrewhroekdnf
Terrible interface, leaves much to be desired.
This is the least user friendly app of all the apps on my phone. What should be the most simple and quick transaction ever is turned into a dozen or so click process... considering you may be fumbling around on this app out in the cold/rain or on the bus holding up traffic, this is especially frustrating. I don’t see this app attracting too many new customers in its current state, which is sad for the future of public transportation.Show lessBenRock123
Does not work
I tried to use the app today because I did not have cash on me. I downloaded, added money, and waited outside in the cold for 20 minutes for the #2 downtown. When I tried to scan the QR code, it would not read it. The bus driver scolded me that I should have read the instructions on how to use the app before I got on the bus. Bus 1023 driver 5973. I was made to feel like I was an idiot because the stupid code wouldn’t scan. Driver said I could ride but that I should “figure it out” because the next driver might make me get off. Seems to me I did figure it out: I paid $2.00 for a ride and it would be nice if the app worked right.Show lessB3llflow3r
App no longer works on iOS 13
The app worked fairly consistently until I updated to iOS 13. Now I can neither use my C-Pass nor purchase passes on the app.Scott R Gibson
