Leave a Review Surfshark VPN
Good so far
I replaced Disconnect Premium with SurfShark. I believe that Disconnect has a more robust advertising blocking experience since some apps that I used had zero advertising within it and SurfShark is letting quite a bit through.
I will continue to work with this due to the fact that Disconnect logs every click and website visited being based in the US. SurfShark contains no logs.
I’m not doing anything improper, but my browsing and operational data is mine to distribute, not someone else. Yes, I understand that I am writing this on a device that tracks everything that I do. But I must attempt to be mindful, and for that, I appreciate this particular app since they are the only other VPN that is making a try at providing good IP masking and adblocking device-wide.
I have not had challenges with the kill-switch like others but I can tell you that I put my connections through the wringer. I use SurfShark, Cloudflare 1.1.1.1 as my DNS server, three different blockers and have locked down Bluetooth and WiFi sniffing. Speeds are slower, but I can still stream.Show lessYo holla
Developer Response
Hello! Let us apologize for the inconvenience you had to experience regarding our CleanWeb feature as well as the slower speeds on our Surfshark VPN. Could you please contact our friendly Live Chat support or e-mail us at support@surfshark.com so that we take a further look into these issues and help you resolve them? We'll be waiting for you!I hardly EVER give 5 stars
Surfshark is hands down the best VPN I have used. And I have used quite a bit. Hola, Betternet, Hotspot Shield, ExpressVPN, you name it. Not one of them comes close to Surfshark! The servers are speedy. Your privacy is real. I looked up my IP several times and I am most definitely in the country I selected.
And privacy is what you really want these days. And Surfshark gives you that. Customer service? Are you kidding me? They answer immediately in chat and are extremely helpful? I don’t think I have ever had this much help from a VPN company. When I asked questions in chat over at ExpressVPN all they wanted to do was sell me an extremely expensive subscription. Surfshark takes the time to help you, guide you through the process, even if you know next to nothing about WiFi, VPN’s or are not really tech savvy.
Hands down, Surfshark is the best VPN I have ever used. I stated as much above and I will stand by it. And it really is very affordable. It works every single day, every single time you connect. And they are constantly making it better and updating the app. If you have an issue, which has been rare for me, they are on top of it. Very helpful. Very friendly. Very knowledgeable. I will definitively continue being a subscriber.Show lessDyreLogan
Developer Response
Hello! Unfortunately, you would only be able to access mentioned streaming service while using desktop devices only. Our tech-team is indeed looking for a solution regarding this matter and hopefully the matter will be resolved soon.Reliable
I used to have disconnections often in earlier versions but lately it’s behaving properly. Even though I do get disconnections it’s very rarely. Clean web is a great feature to filter out all Adds.k@lazar
Developer Response
Hello there. It is very strange that you see different results in your iPhone status and the app. Could you please contact our customer success team via live chat on our website or via email: support@surfshark.com so they could troubleshoot your connection and help you to resolve these issues? Thank you!Really impressed
I have been using Surfshark for a few months now and so far I’m very impressed. (Hence my holding back with a review) I was shopping around for a while and came across Surfshark and read up on it. I was very speculative at first as I’d not heard of them before.
I’d almost gone with one of the more common VPN’s due to popularity mainly but decided to throw a few questions across via Live Chat and all questions where answered which was a huge positive and to be fair the price was unquestionably amazing.
I had nothing to lose with a free trial and never looked back. I don’t use it as often as I could but there’s no loss, given the deal and to be fair, I’m so impressed, especially with the ease of the apps via all my devices compared to others used prior to Surfshark and ‘touch wood’ I’ve never had a problem using my VPN, no connection loss and at times I’ve had my connection going for long periods, nor had to contact customer support for anything.
Great work guys/gals - Easy 5 Stars from me!
Anyone shopping around for a new VPN I would highly recommend giving Surfshark a try!Show lessPaulieWells
Developer Response
Hello, Paulie! Thank you for your kind words! We are happy to hear that you are enjoy using our service! If you ever would encounter any issues regarding Surfshark - let our friendly customer success team know about it - they would gladly assist you anytime!Doesn’t work in China
It’s nice and all but it doesn’t connect in China. It says “The VPN server did not respond”uknknown
Developer Response
Hello. Unfortunately, right now there are some issues with connections in China, however, our administrators are already working on a fix. You should send an email to our customer success team (support@surfshark.com), they will troubleshoot your connection, and give you some suggestions or some servers that will help you to get connected.Pass until it gets better
Speeds were not slow or fast, just right in the middle. I couldn’t see server loads, and the vpn would disconnect when changing to another location, or even in the same location. What I mean is this, let’s say I was connected to Seattle, and I wanted to connect to Phoenix, it would attempt to connect, then it just stopped. WiFi is still running. So, I had to press the connect button again, finally connecting afterwards. But, it was the call interruptions to regular cell and FaceTime calls that did it for me. Sometimes it would do great, calls were clear. Other times, they were p.o.s.. It also would drop connection when switching from WiFi to data. I did like that it blocked some ads, though not as much as NordVpn. Unfortunately, there’s more bad than good here.
Update: I bought the 1 year by accident, but ultimately said, well lets see, maybe it’ll get better. Nope. I pay for 400mbps, and this slows it down to 17-29mbps. Doesn’t matter what day or time, it slows my internet down. HORRIBLE! No one should invest in this or put up with it. Would not recommend it to anyone.Show lessFrom.Zero
Developer Response
Hey there, The connection switching should be done normally without any stops that you should interact. Regarding the facetime calls, it could be that you got connected to the more busy server in your area. In regards to that, we will bring our load information of the servers for our customers soon! Also, you could try changing the protocol within app to Openvpn and seeing how that goes with the stability. Different protocols work differently, so it might do the trick. If not, feel free to let us know via email support@surfshark.com or live chat on our website.
