Non responsive customer service
Hi I’ve written to your customer service months ago. I receive s an answer days later, largely consisting of question which were answered in my first request, and upon following up twice receive no answer whatsoever.
What is this?!
What is this?!
I Want To Love It
Don't get me wrong, I LOVE everything about this app, and even pay the premium membership. The only addition that would be super cool to see would be some place you could have a checklist of things that repeat to each day on a daily grid or something. That would be the ultimate app for me, and I would be a forever customer, as long as you can fix one thing:
I do a lot of memory journaling for my kids to have one day, so I use this a lot to quickly write down my thoughts and happenings throughout the day until I can spend the time to make it "pretty" in my physical journal.
But you guuuuyyys. The syncing has to get better. Sometimes I will input things on my phone, sometimes my MacBook. And a lot of the time they don't crossover and once and a while disappear completely. These are my memories! My kids milestones! This can't be happening. I will be a forever yearly premium customer if I feel confident my memories aren't going to be lost... and right now I'm not confident. It's so frustrating!
I do a lot of memory journaling for my kids to have one day, so I use this a lot to quickly write down my thoughts and happenings throughout the day until I can spend the time to make it "pretty" in my physical journal.
But you guuuuyyys. The syncing has to get better. Sometimes I will input things on my phone, sometimes my MacBook. And a lot of the time they don't crossover and once and a while disappear completely. These are my memories! My kids milestones! This can't be happening. I will be a forever yearly premium customer if I feel confident my memories aren't going to be lost... and right now I'm not confident. It's so frustrating!
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Disappointed
I can’t add photos because they will show up as a question mark on my second device, no matter which device I add the photo on. I also have tons of titles and tags from deleted entries. It says 55 total entries but I have 4 (still counts deleted entries from a while back). I have contacted support repeatedly and only received one response that was a single line and offered a non-working solution. Been waiting for weeks for help with this. The app also said the year sun was $13 (I had the classic version) but it charged me $22. Support needs to help users who paid for this. Photos should not be such a mess, and the sync takes forever.
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love everything about this app
i’ve been using this app for the last two years. it’s the best journaling app i’ve found in the app store. i appreciate that the new update made importing my old data from the original app super easy. i also love the new interface and color scheme. the light mode on the original app has been killing my eyes forever. glad i found this and thank you for the updates!!
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Freezes and Unusable
I was interested in your product and considering paying for a membership but when I came back to my Mac laptop the spinny wheel appeared. I had to force quit. Upon opening the app the spinny wheel appears instantly. I uninstalled, rebooted and reinstalled the app - still get the spinny wheel. It looked good but didn't work for more than 2 hours before it became unusable.
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Very poor sign up
Asked me to subscribe multiple times when I already had. Didn’t have a remember password option upon sign up. Verifying email still didn’t recognize I’d already subscribed. Overall poor experience before even getting to the actual interface. Deleted app.
Love the app
This is one of the best Journalling apps out there. I love the fact you can use it as a planner aswell to plan your week, your months, and your year. I love it and the journalling prompts. My only issue and reason for the 4* is that the app is quite dull there isn’t much colour options and the app isn’t very vibrant which would be great and more exciting to journal.
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Response from developer
Hi there! Thank you very much for your support. For the color options, you could check: Me-Setting-Appearance, and change the color.
Fantastic App
I’ve been using this app for a couple weeks now. It took a bit to integrate it into my routine but once I did, I find myself going back to it to help me with my to do’s and habits. I find it very helpful and user friendly. Thanks again.
The best journaling app for busy people
I LOVE this style of journaling. It is so helpful to have prompts to answer and is reflective yet quick. The grid layout is awesome, I love how you can see all your prompts at once. It’s super customizable, you can move your prompts around and edit them and even create your own. Additionally, the feature that lets you see all your entries for one prompt is AMAZING. I love this app and hope it will continue to be updated while maintaining the features that makes it great.
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Response from developer
Thank you very much for your support and awesome review. Hope you will have a great journey with Grid Diary!
Just terrible
I really liked the idea behind this app. I signed up to the two week Premium trial on my Mac, setup my first template and made my first day's entry. I then downloaded the iphone app, signed in to the same account (both apps signed in using my Apple ID) and the entry wasn't there. Went back to the Mac app, the entry has now disappeared from there. Setup the ttemplate again, saved the template again, made my first entry. Closed the app, opened the app, everything gone. If I could give this app negative stars for wasting 20 minutes of my life I would. Good idea, terrible execution.
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