Leave a Review Banner Health
Impossible to book appointments online
The app works sometimes in a limited capacity with information listed contradicting what is available when having to call in. Very frustrating. I’ve never been able to book an appointment online. Occasionally I can get into my profile to message my Dr. but most of the time it won’t give me that page. I’ve been told by staff they struggle as well. Banner really needs to get this operating correctly.Show lessRpotterak
Always running into problems
The app wont let me log in half the time and says to try again later. I click 'remember me' and it never does. I have to log in multiple times as I go to different areas such as I will log in to use the app and then to view my messages I have to log in again. The app crashes often. I just now went to check in for my appointment and it made me log in 5 times and said try again later. I know that my login is correct because it lets me in and view my information but wont let me approve it. I have an iPhone 15 that is fully updated and my wifi works well for any other apps so I don't believe it has to do with that. I appreciate that there is an app option but it needs a ton of work.Show lessalissa262
Frustrating, at best
They say they have corrected some bugs, but the app is even *more* buggy than before!
Looking for test results? Easy enough. Looking for imaging results? Good luck with that! If I open the first of any duplicate image results (same type, day, etc), it shoots me an error message and says I have to sign out. It does not refresh until/unless I go to the home page, open my profile page, and sign out that way. It has a hyperlink where it says “sign out”, but it takes me back to the homepage without signing me out. Sign back in, click on the second (and usually last) of the duplicate orders. This one opens, but then there’s no way to go back to my list of imaging reports! I once again have to go back to the homepage, to my profile page from there, sign out… and no luck signing back in. Cannot get to my medical chart *at all*. I am *beyond* frustrated with this darn app!!!!! It was bad before, but considering this is all I use it for? Unusable at this point for me.
Do better! Banner, you are a nationwide multi million dollar healthcare company! Why is everything you touch the opposite of user friendly?Show lessJenMarie1084