Leave a Review OFBank Mobile Banking
Slow processing of remittance
Weekend processing of remittance to this bank is very slow. I have used BPI and UB before and they usually take about 12 hours until my remittance is available in my account even on weekends. It was only because LBP opened a branch with an ATM in my hometown when I decided to open an OFB account but I am somewhat feeling disappointed with their service to OFWs.Show lessToto J R
Developer Response
Hi. We apologize for any inconveniences. The timeframe for the funds to be credited depends on the remittance center or bank used. If the money was sent through LANDBANK's overseas Remittance Partners, the funds may be credited to your account immediately or within approximately 48 hours. Otherwise, the processing may take 5-7 banking days. Thank you.OTP
Please check your email and help your customer about the otp. Last month pa ako gustong mag transfer ng fund pero hindi talaga ako nakakatangap ng otp.mg1511
Developer Response
Hi, mg1511. We apologize for the inconvenience. To assist you in making a follow-up with our email team, kindly send a direct message to our official Facebook page. Thank you.No user id recieved
I dont know what it my user id i cannot log in cause they never send me one.Cocobear.23
Developer Response
Hi, Cocobear. We are sorry to hear that. For assistance, you may call our 24 x 7 Customer Care Hotline at (02) 8405-7000 (Metro Manila) or send an email to customer.care@ofbank.com.ph so we can assist you further. Thank you.Send money issue
Why always unavailable for sending o transfer money?detttthhhh00000333333
Developer Response
Hi, detttthhhh00000333333. We're sorry for the inconvenience. Please make sure that only one connection (Wi-Fi or Mobile Data) is active at a time, then try to transact again. Thank you.App is frustrating to use
I am unable to do anything that requires an OTP anymore because whenever it asks for it, it doesn’t send you one and if you wait out the timer and request for a new one, it will indeed send you an OTP but it will still be the first one you requested and not the new one so it’s virtually useless and if you do it enough times, you’ll get locked out.
It’s a government owned bank so if the app is representative of the Philippines government, then it’ll explain why it barely works properly.Show lessxavierized
Developer Response
Hi! We sincerely apologize for the inconvenience. You may also try to activate the OTP Generator in your app. When registering in the OTP Generator, the Resend via Email option is available. For further assistance with your concern, you may call our 24 x 7 Customer Care Hotline at (02) 8405-7000 (Metro Manila) or send an email to customer.care@mail.ofbank.com.ph. Thank you.Palpak
Dont download. Waste of timemgee921
Developer Response
Hi, mgee921. We sincerely apologize for the inconvenience. For concerns, you may call our 24 x 7 Customer Care Hotline at (02) 8405-7000 (Metro Manila) or send an email to customer.care@mail.ofbank.com.ph. Thank you.Fund transfer not working
Trying to transfer funds but it keeps signing out when selecting destination saying "you have not used ofbank for a while. You have been signed out" even after signing in multiple times.N0rman1
sana ma ayos to
bat ganun madalas nag e error pag nag log in? diko maiwasan mangamba lalo na bago lang ako dito tapos laking pera pa naman nilagay ko sa account ko.awiifucnakrif
Poor transaction history and missing money
I have transferred 30k in my account then used the card for online transaction amounting to 16k but to my surprise the amount left in my deposit is only 9k? I have couple of thousands to begin with before me depositing this additional 30k, so this 9k left is really impossible. Transaction history doesnt show anything other than my 16k transaction. It just dont add up.
I will be calling from overseas and from the review here, it seems like I will be charged more than what I intend to query about. Therefore, I emailed them twice now but has not responded yet.Show lessTheRealMichaelReports
OTP NOT WORKING
App needs to be fixed. OTP does not work.trsapri_
