Regular Dozens User
Response from developer
Thank you so much for your review, we truly appreciate your ongoing support.
Absolute waste of time - racists
Original:
Got this account to invest in the 5% fixed bonds. Unfortunately almost never available and very much a “blink and you’ll miss it” situation. I even had a grand in there on standby just in case it should ever have become available.
Last year I took a trip to Pakistan, and used of the card to make fee free purchases / withdrawals whilst over there. Shortly afterwards I started getting repeatedly contacted by their customer services department who all kept making inquiries about my background? I am white/British, born in the north west and have lived in England all my life, I can only imagine how an actual minority from a non-standard background might feel when faced with such overt racist harassment.
They later closed my account with no warning, no communication and have not yet, to my knowledge, returned my balance at the time (£5).
Response from developer
There are many regulatory and security reasons why we are required to close accounts and we're sorry of this affected your account. There is no reason to assume or accuse anyone of discrimination. We have very many customers from many backgrounds and who travel all over the world. If you are still waiting for a balance to be returned then you may not have supplied us with the necessary information. Please refer to your emails and send us any information requested. As for the Fixed-Interest bonds, Dozens has issued over £2m of bonds over the last 12+ months, so there have been plenty of opportunities for customers to take advantage of these and we are sorry if you missed out. We wish you all the best
Great app and service
Shame it has such a low rating, specially by looking at the 1 star reviews seems basically fraudulent account bullying the company into doing something for them...
Guess pretty common in the fintech world but would urge the dozens team to ask your customers for in app ratings requests (like Monzo / revolut etc did) so the true view of customers (such as myself) is shown in your score, not sure why you haven’t done it yet
Response from developer
Thank you so much for your review, and your suggestion. We are indeed starting to do this more systematically as we do get lots of support directly to customer service and in the community and it would be great to see these comments reflected here as well. We trust that the upcoming new features and our upgraded system will encourage more customers to offer reviews like yours. This is very much appreciated.
DO NOT TRUST THIS BANK
To add onto this, I was a victim of fraud and rather than sorting the situation out for me they closed my account. I have been contacting them about getting my remaining balance and they take weeks to reply.
DO NOT TRUST THIS BANK!!!
Response from developer
We are sorry for any issues that have affected you. Our service has only been unavailable for any length of time when we were affected, like many others in the financial services, by the problems at a third party provider. You can most definitely use your card abroad and also in all shops, as many do every day and without us charging additional fees. As yet we have not integrated with ApplePay but this will be coming shortly. If you have been a victim of fraud we will do what we can to assist and to recover funds as we take fraud very seriously, but you will need to reply to information requests so that we can look into this matter. If you are unhappy with any of our service, you are entitled to go through the complaints procedures and we will be able to respond to you in detail about any matters which is not possible here.
Bad
You said verification with ID but I used my British passport as an ID verification, I was even in a line. My friend who used her British passport got the account sooo for me that’s just biase
Response from developer
Hi Victoria. Dozens do not do credit checks on new customers as we do not offer loans or overdrafts, but we do have a strict KYC (identity verification) process in place, as we are required to do, and there will be times we are unable to open an account for an individual. We are sorry this appears to have been the case for you, but this is not a question of our service, but of regulations. We wish you luck for the future.
Good, good points - bad, bad points.
The flip side of this - as they often repeat, they’re not a bank; and the long term app user experience doesn’t inspire consumer confidence that your money is safe outside of the investment vehicle. (Inside the bonds; they’re governed by a third party that are stable and a good rate of return over a one year period)
If you’re trying to plan; and stick to a budget - this is the tool for you; it’s a good app and does deliver upon its promises. If you’re looking for investment or savings opportunities; this is useful. If you’re looking for a new current account - caveat emptor; buyer beware
Response from developer
Thank you for a thoughtful review. We are glad you enjoy our bonds, and the Track and Grow features. You are correct that we are not a bank, but we can still offer a wide set of current account features, though not all of these have yet been launched but will be coming soon. These will include direct debits and services like Apple Pay. Is this what you were missing? If so, these should be available once we've made a switch to our new Visa cards this year
Taking money and suspending accounts for long periods of time
Response from developer
Accounts are not frozen or closed for no reason and if this affects your account the funds may not have reached your account so you should check with your originating bank instead. There are regulations that dictate how our accounts can be used, and sometimes this means we are required to freeze or close accounts and we may not be able to respond immediately to queries. You can read more here: https://www.dozens.com/why-has-my-account-been-frozen/
Worst banking institution
It is now March 2020 and nobody has responded back to any of my emails since 2019. I will be taking them to court
Response from developer
We take all our regulatory responsibilities very seriously and respond appropriately to any issues that arise, including returning funds, as we will have explained. No customer messages are being ignored and you will hear from the team in due course.
DO NOT BANK WITH DOZENS
The day the account was blocked I got paid. Dozens are crooks no one use them please for your own safety
Response from developer
Accounts are not frozen or closed for no reason. We take all of our regulatory and security responsibilities very seriously and there are regulations that dictate how accounts can be used. Sometimes this means we are required to take action, and this process can take some time. You can read more here: https://www.dozens.com/why-has-my-account-been-frozen/
DO NOT BANK WITH DOZENS. THIEVES & LIARS
Response from developer
We are always deeply disturbed to hear when any of our customers are in distress. If you are in need, please contact our customer service who would be able to assist you with some appropriate support. We are a small, hard-working team and a genuine FCA regulated business, and we take all our obligations seriously.
