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Horrendous
It took over 30 minutes to make an account and actually start the charging session. It asks for an insane amount of information that it does not need. If you make a mistake you have to start the whole process over. Atrocious.)2!1'qlqlmfn
Esperienza negativa. Servizio sconsigliato
Ho provato a utilizzare una delle vostre colonnine in provincia di Como. La ricarica non partiva quindi ho chiamato l assistenza clienti. Finalmente riescono ad attivarla al che me ne vado. Dopo mezz ora l app mostra che la ricarica si era fermata e era iniziato il conto alla rovescia per la sosta (dopo 1 ora paghi 10 centesimi AL MINUTO). Richiamo di nuovo l assistenza dove mi viene detto che non possono fare nulla perché io devo essere in loco (che faccio sto lì 3 ore aspettando che la macchina si ricarica?!). Niente alla fine 1 ora persa in pausa pranzo per avere la batteria dell auto ancora a zero e sto pagando 10 centesimi al minuto di sosta. Ho mandato una segnalazione per lamentarmi del disservizio.Show lessLong term Ocado customer
Developer Response
Ciao, ci dispiace per il disagio. Ti invitiamo, se non è già stato fatto, a mandare una mail al seguente indirizzo: servizioclienti@bec.energy.Total waste of time and energy
The app and the service are crap.
Their charging stations never work and neither does the app. I’ve spent many days and hours on the phone with their “customer assistance” and nobody for the life of them can help. If you take the time to send written messages, they do not even reply. Choose another company if you do not want to go crazy!Show lessNew Zoo Review
Developer Response
Hi, we are sorry for the inconvenience. Please report any problems you have experienced with our app to the following mail:servizioclienti@bec.energyShould be illegal
They ask personal information that they shouldn’t be using like DOB and other personal data.
I’ve spent 45 minutes trying to make it work, but in the end I couldn’t connect the car and got stranded in the middle of nowhere, the only message I was receiving is blocked by WAF. Shame on the developers.Show lessthyboss
Developer Response
Hi, we are sorry for the inconvenience. Have you already tried reporting the problem to the following e-mail: servizioclienti@bec.energy?Too buggy - bad UX
Crashes so much I can’t find a charging station and although it uses google maps API it doesn’t lead you to charging station or give exact addresses it’s not very helpfulsirjakk
Developer Response
Hi, we are sorry for this inconvence. Please report any inefficiencies to servizioclienti@bec.energy. Thank you!
