This app is pointless
What is the point of using this app to make appointments if When you arrive (on time)they say it’s going to be a 3-4 hour wait? This app is completely useless you might as well just show up earlyinstead of wasting your time making these appointments!
Not enough appointments/appointment times not granted.
There is not enough appointments through this app and when I am able to get a appointment the times for appointments are not meant and pushed back, my question is why are appointments even assigned for? Copart needs to figure out a better system with forklift drivers and transporters and buyers to pick up cars purchased at copart.
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Room for improvement
Even if the pickup order is in route, we should be able to take it out or pause it if we get rerouted to a company call or a police call. Or if the owner wants to reschedule then it doesn’t look like we blew off the call for no reason. Lots of times I have customers wanting to schedule for late evening or early morning. And if we submit a problem there are times we rectify without company assistance by customer returning our call and we can not remove our submissions and if it’s after five or the weekend then wires get crossed come next business day. Would also be nice if we could copy and print to our own printer directly thru the app.
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Dispatching issues
The main issue I have as a dispatcher and driver
I am able to dispatch to my drivers but let’s see something happens and my driver can’t get the car and I need to take the car back to me I can’t there’s not option to take it back to me, the only option is to change to another driver. Also the new update with the ETA that only make things slow because there’s not point of having that.
I am able to dispatch to my drivers but let’s see something happens and my driver can’t get the car and I need to take the car back to me I can’t there’s not option to take it back to me, the only option is to change to another driver. Also the new update with the ETA that only make things slow because there’s not point of having that.
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Update
The new update took away the ability to see the business name for the pickup location. That’s one of the ways we route the trucks because we have become so used to saying the business names.
Driver app
Needs to go back to the drawing board. Acknowledge screen needs an accept all button. Also needs to bug fixed so you dont have go back to the home screen and then back to acknowledge screen for each lot. The lots on the screen need the address and zones for each car so all the info you need for all the cars are on one screen.
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Very good and easy work application
This app saves lot of time getting cars picked from locations and drop at yards. Pretty good working app that i have ever seen...!
