Hey guys if you don’t have money don’t touch this game, because this is stupid game only for crazy money! I don’t recommended this game, u can’t play without your money.
Developer Response
Dear player, I am very sorry to bring you a bad game experience! Our game adopts the operation mode of free download and play, while some props need to be purchased for payment. The paid content is free for players to choose to purchase, and we will not force consumption. If you think this game mode affects your experience, we would like to ask you Apologizes. Paid props are just an option we provide, not a necessity in the game. In our game, you can also obtain most of the props through your own play. We have carefully set up a variety of game modes for players. Even without spending money, you can have fun through various activities. I hope you can try to play for a while. If you have any suggestions and want to tell us, or need our help, you are welcome to communicate with our customer service (click the game help next to the castle - customer service - fill in the corresponding questions), we will serve you. Our team will always be committed to making the game better. We will work hard to design and add more interesting game content, hoping to provide players with a better game experience and let everyone have fun. Thank you for playing our game here, sincerely invite you to continue to support our game, and finally, I wish you a happy life.Any game is supposed to bring pleasure, but not this one. It's made only to take money from you, and even if you pay, you won't enjoy the game anyway. Developers don't care about players at all, although they bring them a lot of money. The development in the game depends on the money invested in it, but in different regions prices vary significantly, this is normal, so it should be, but the problem is that the game is not divided regionally. There were about 300 people from different countries in our state, all of them played at the same level and everyone had fun. But three players came and just in a month destroyed what 300 people were building for 8 months, spending a lot of money and time. These players came from the Asian region, where prices differ significantly, respectively, and the level of their strength differs significantly and nothing can be opposed to them. Game restrictions allow them to do it, and nobody care that’s totally not fair. Players with different prices can’t mix in the same game zone. 100 people from the state have already abandoned the game, thereby losing all the money that was invested. And the rest will quit the game in the near future. A lot of requests were sent to developers, help zero. They just don't care about 300 of their customers who brought them a constant income.
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Developer Response
Hello dear players! I'm sorry that our customer service staff failed to provide you with satisfactory service~ First of all, we attach great importance to every player, and we put the player's experience first~ Secondly, our games are free to download and play, and some props an operation mode that requires paid purchases. Players can freely choose to purchase paid content, and we will not force consumption. If you think such a game mode affects your experience, we apologize to you. Paid props are just an option we provide, not a necessity in the game. In our game, you can also obtain most of the props through your own play. Also, according to our current game rules, our developers only set a fixed package price in USD. However, the price of gift packs purchased by players on different platforms will vary due to factors such as platform policies, taxes, and exchange rates. Then, we have been constantly optimizing the game around the balance of the game. Thank you very much for your feedback~ I will feed back to the developers the suggestion to let players from the same country play in the same region server~ Finally, if you encounter any problems in the game for questions or better suggestions, please contact us on the bulletin board on the left side of the castle or at the email address (support_roe@im30.net). We will continue to improve the game to provide you with the most perfect game experience~ I wish you a happy game!Players who call female avatars derogatory names because they’re upset. Reported this and I was muted.
Developer Response
Hello, dear player, I am very sorry to bring you a bad experience~ After you report the player to the customer service, we will help you transfer it to the relevant personnel for verification and processing~ In addition, if you want to know the reason why you were banned , you can go to the bulletin board on the left side of the castle to contact customer service~ I wish you a happy game!I have played this game for 3 years now. When I first started, it was exciting, simple, yet pushed you to learn more and more about the game. To keep the point short…the devs have completely taken the game where literally anyone could play (meaning those free to play players) to fast forward to today where unless you are a super spenders or moderate splender, you literally have no chance to compete in this game. I am a moderate spender. but very frustrated with this game. Now it’s constant crap activities that literally have no connection to the game, constant new skins coming out weekly, no hero’s constantly when I haven’t even completed some hero’s from 2 years ago yet because they have flooded with so many hero’s, it takes months or years to complete hero’s by coins. The devs are greedy and absolutely horrible to deal with. They never resolve any game issues that you discuss with them. Frankly, I am not sure why I’m still playing and I sure as heck would tell the me from 3 years ago to not even download the game. Go spend your time and money on other things besides this game.
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Developer Response
Dear player: Hello! Sorry to bring you a bad gaming experience! From the above comments, we can see how serious you are about the game, thank you for everything you have done for the game~ We provide free game modes and experiences for players. There are many ways to obtain resources in the game. Join the alliance and explore exciting activities with allies. You can get many resources and props for free. These don't have to be obtained through recharge. We do not force consumption, but you can rationally choose to purchase some special equipment according to your own needs to improve your game progress. Every time we update, everyone has different opinions, and we are also working hard to find the balance. We introduce new heroes to make the lineup more interesting; we introduce new gameplay to let the process of development bring you Novel feeling. If you have any good ideas or other doubts about the game, you can contact us through the game customer service (click next to the base - game help - customer service - fill in the corresponding questions) or you prefer to contact us by email (support_roe@im30.net) Communication, we will read your letter carefully and reply you as soon as possible after we receive your letter! In the future, we will continue to optimize the game, balance the game mechanism as much as possible, and bring you a more comfortable gaming experience! Thank you for your love of our game for a long time, and hope that we can continue to be with you in the next time, and hope that you can continue to support us! grateful! !I like this game, I’ve played lots of games with the same concept, and this one definitely stands out. I just have one problem, I can’t play, I got to castle level 8 and the next day when I logged in, something popped up saying “building the farm definitely increased the power of faith.” Or something like that, then one of the hands that tells you what to tap popped up, so I pressed it, then it told me to press “build royal charcoal factory” but you can’t press anything after that, and also you have to pay for it. I tried going out of the game and back in but same thing, I tried to move my screen but nothing happened, I even tried restarting my phone, but same thing. I hope this can be fixed I would really like to keep playing this game.
Thanks for the help devs, if anyone else gets the problem I mentioned, I deleted the game then downloaded it again.
After playing the game more, I think they should add irrigation into the game, like in the adds, you can get the water from a water fall, or a bigger pool of water than you get ale from.
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Developer Response
Dear player: Hello! I am very sorry to bring you a bad experience. You can try the following methods: 1. Try to switch the network between 4G/5G and wifi 2. The space of the mobile phone and SD card is not less than 500M, and the mobile phone cache must be cleared in time to ensure that the device runs smoothly. 3. Try to use the relevant network accelerator to enter the game. 4. Uninstall the game and reinstall it. Due to the limited information you provided, details cannot be confirmed. It is recommended that you contact us directly in the game to solve the problems you encounter in the game. We will also collect your questions and suggestions and feed them back to our developers. We promise to continuously optimize and improve the game. If the problem still cannot be solved, please contact us again, contact information: (click next to the base - game help - customer service - fill in the corresponding question) or contact us by email (support_roe@im30.net), we will provide you with help as soon as possible . There are rich and interesting activities waiting for your participation in the game. I hope you keep trying our games. Thank you for your comment. I wish you a happy game~At its core, the game is great. Meet people internationally, strategy and team building, growing your kingdom, but like other reviews have said - to really enjoy the game you’ll need money and an alliance. Alliance for faster growth (and protection) but money for better prizes such as boosted skills with Castle skins, legendary heroes and such. Even that, I understand.
However - I noticed the last three times I purchased something in-game for up to $10, I was actually charged twice. It’s hard to reach someone in-game for help, maybe it will happen with this. This game makes a TON of money with the number of players that are high-ranking so I know they’re paying… but why charge twice? I’m not getting twice the rewards, but my bank is definitely feeling twice the charges. That needs to be fixed asap.
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Played for a while but not the app is stuck on a grey screen and won’t let me progress any further. Help would be appreciated
Developer Response
Dear player: Hello, we are very sorry for the bad game experience brought to you. Our games are rich in content, so they may take up more memory resources. If you encounter problems such as freezes when playing, you can try: ① Find the game in the phone settings, clear the game cache, and ensure the phone storage space No less than 500M, in order to ensure smooth operation of the device. ② Switch between 4G network and WiFi network and try again. ③Restart the phone and run the game again. ④ Uninstall the game and re-download the latest version of the game in the store. If the problem you encounter still cannot be solved, please contact our customer service (contact information in the game: game interface - bulletin board - customer service - Help), or contact us by email (support_roe@im30.net), we will at your service. In the future, we will continue to optimize the game, hoping to give players a better gaming experience. Thank you for playing our game, and I hope you can continue to support us. Finally, I wish you happy every day.It’s a lot of work, but you can scroll to the bottom and ‘report a problem’ and report the app as a scam for false advertising through the apple website. It requires your time and dedication to sign in (likely with 2 factor login) and try and get scammy games like this removed from the App Store 😞
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Developer Response
Dear player: Hello, I am very sorry to bring you a bad game experience! If our advertisement has caused you a misunderstanding, we would like to express our sincere apologies to you! I think we need to explain to you that we are a global game. What we want to express at the core of the game is to highlight the original imperial strategy management, spanning thousands of years of history, and building a very personal civilization step by step. empire. No matter from the background setting of the game to the art style to the gameplay, it is a real empire strategy. In the game, the charm of our game lies in mastering the strategy and tactics of the game, using the assembly to fight with allies in large groups, jointly resisting invasion and countering the enemy. I also hope that you can experience our game more, you will find that our game still has a very rich gameplay mode! If you encounter game abnormalities during the game, or have better suggestions for the game, you can tell us through the game customer service (game interface-bulletin board-customer service-Help) or email (support_roe@im30.net). After receiving your letter, we will read it carefully and reply as soon as possible! In the future, we will continue to collect suggestions from players, continuously update and optimize the game, and try our best to bring you a better gaming experience. We also hope that you can support us more and experience it more~ Thank you very much!Im giving this game a one star review until my issue is resolved. First of all, there’s literally no way of contacting the developers. No email, no phone number, not even a fax. Nothing. I don’t expect mobile game developers to have an office phone but at least an email for customer service.. that’s basic. The reason why I want to contact the developers is because I spent 2000k Gems to change my name and avatar. When I uploaded my picture it was removed and flagged as either Violent, extremist, something else when the picture is a close up selfie of me in my Army Uniform when I was deployed in Afghanistan. It’s literally a close up selfie of my face, so I want to know what’s so inappropriate about my picture? I want it to be allowed. So developers, give me a contact email and address this issue and I will write a more fair Review please.
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I made a purchase and didn’t get access to all the items I purchased. So I applied for a refund which I was given. The refund was applied for 2/3 days after the original purchase. Now I learn the purchase was for stuff that would be given each day but they said they already gave it to me (they haven’t) so what they did is give me a negative balance for my diamonds of -119k diamonds. They claim this is to make up for the loss in the refund. The refund was £22. The value of -119k diamonds is £535!!!! Using diamonds is vital in the game to purchase items and speed up progress. In order for me to be able to play the game I now need to spend £535 to get a 0 diamond balance. So to be clear I got a refund for items that were not given to me for a value of £22 but the game has set me back and effectively asked for £535 as compensation for this?!? Pathetic. To top it all off I tried to log in now and it says my account is banned for “illegal payment cheating serious violation” funny how they accusing me of cheating when they charge for items and don’t give them to you and then give you a negative balance to the value of £535 for an item that cost £22. STAY AWAY FROM THIS GAME!!! I’m raising it with Apple
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Developer Response
Dear player: Hello! Sorry to bring you a bad gaming experience! Our officials will not charge you any extra fees. We are deeply sorry for causing you trouble and misunderstanding due to abnormal game problems! If you initiate a refund after purchasing and using the gift pack in the game, your game account will be temporarily suspended by the system, and then you will need to make up the amount of the refunded gift pack before you can play the game normally. If you have any objection to the account, you can contact our game customer service (login interface - contact customer service) to fill in the relevant question form and attach a screenshot, or you prefer to contact us by email (support_roe@im30.net). We will read your letter carefully and reply you as soon as possible! In the future, we will continue to optimize the game to bring you a more comfortable gaming experience as much as possible. We also hope that you can continue to support us, thank you very much!
JBJ058 :)
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