Awful app, location jumps and is inaccurate when you book travels and then charges you to cancel. You can not call on WhatsApp so if you are from overseas will be charged to call driver when they don’t turn up (because they won’t). Drivers never arrive on time and when you try to claim compensation the customer service say they allow extra time (20 minutes after prebook time to airport is acceptable apparently). We were sent the smallest ‘micro sedan’ for an airport drop off and none of our luggage fit, again refused compensation. We tried to contact customer service almost an hour before the trip to request a bigger car but the customer service kept hanging up on me.
All round shoddy app with shoddy drivers and shoddy customer service. It’s a shame Uber doesn’t work in Goa - much safer and much more tailored to help the users!!!
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