Their malpractice has us worried!
I booked an adult+infant seat for an international trip through Cleartrip for AirIndia. They gave the PNR and e-ticket and all. When we tried to access booking details, the infant’s ticket was not associated with the PNR. Only showed adult. Airline said it is an issue with Cleartrip. My infant’s ticket did not have a PNR but thankfully they could see their name in the passenger list. Consequently we could not select bassinet seat or infant meal. After 10 days of daily follow up, Cleartrip said they made a remark on the booking that it will be resolved at airport counter while check-in Worst, we could not know if we would be able to fly or not!. The airline staff was very helpful and took a lot of efforts to correct the booking. We couldn’t get a bassinet seat but atleast were able to fly! They said, of late, cleartrip this doing this many times because they issue the adult seat first and then the infant separate to save money! Apparently, we were not the first to face this issue so they know what was to be done and fixed it. YOU CANNOT PUT US THROUGH THIS FOR SAVING MONEY! SHAME ON YOU CLEARTRIP! NEVER IN MY LIFE WILL I BOOK THROUGH YOU AGAIN!
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Flight booked wrong destination + not redirected to cancel
My husband booked the booking id is Trip ID: 231027872766
Got the destination wrong instead of Jeddah they booked dubai to Riyadh and
Flyadeal HBag
F3 508
DXB 20:50
21:45 RUH
Tue, 31 Oct 2023
1h 55m
Tue, 31 Oct 2023
Dubai International Airport
King Khaled
Baggage (per Adult/Child) – Cabin: 7kg
TRAVELLERS PNR
Mr Syed nizami T92Y8G
Amount paid 387.29
Trying to cancel but the website is not showing it and plus for OTP I put my number but the code is +91 and it can’t be changed very pathetic experience still waiting at Dubai airport called the customer support number and they put on long holds and my balance ran out.
Never recommend this website and fly a deal as well.
Got the destination wrong instead of Jeddah they booked dubai to Riyadh and
Flyadeal HBag
F3 508
DXB 20:50
21:45 RUH
Tue, 31 Oct 2023
1h 55m
Tue, 31 Oct 2023
Dubai International Airport
King Khaled
Baggage (per Adult/Child) – Cabin: 7kg
TRAVELLERS PNR
Mr Syed nizami T92Y8G
Amount paid 387.29
Trying to cancel but the website is not showing it and plus for OTP I put my number but the code is +91 and it can’t be changed very pathetic experience still waiting at Dubai airport called the customer support number and they put on long holds and my balance ran out.
Never recommend this website and fly a deal as well.
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Okay but filters don’t work
My bank has a partnership with Cleartrip so I get discounts with my credit card which is nice. HOWEVER - the last few months when I’m looking for flights I’ve found that the Filter option to select/deselect nearby airports DOES NOT WORK. So even when I uncheck all the nearby airports they continue to show up in the results. This has happened in all the recent updates, always the same issue. Incredibly frustrating having to scroll through allllllll the options even when you don’t want or need them. Additionally the app freezes and crashes on the “Review Booking” page when trying to go back. So that’s annoying too. There is no actual app support for the app function itself, only for flights, etc, so this is the only place I can complain. And Yes, my iOS is up to date and the app is up to date. Please fix this.
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Response from developer
@danigabe - Thank you for your valuable feedback, and apologies for all the inconvenience caused. Our tech team shall investigate and work on this.