Can’t even register for an account with a uk number in Rio
Response from developer
You need a local phone number to use the Whoosh app. This is the only way for the service to be fully operational. Let's check the source and suggest a solution. Send a screenshot of the review, phone number to feedback@whoosh.bike
наебалово
Absolute garbage
Response from developer
Sorry, we didn't want to let you down. Ready to figure it out and check what went wrong. Send the number or email from your account to feedback@whoosh.bike. We want to help!
No customer support
Response from developer
The error occurs because the city actively uses GPS satellites. We try to stabilize the work in such conditions, but not everything depends on us. Have you tried restarting the app? Let's discuss this in detail. Send a screenshot of the feedback, phone number and account email to feedback@whoosh.bike.
No customer service
Response from developer
We have developed support, and your case looks like a bug. Have you tried reinstalling the app, clearing the cache and changing the network type? This helps. If nothing changes, write us your email or account number to feedback@whoosh.bike, attaching a screenshot of the error, phone model, iOS version and application version. We'll figure it out and recalculate the minutes
Worst scooter app in the world?
1. Payments take at least 24 hours to process. This issue has been in reviews for over a year and still no solution. If they can’t figure out how to adjudicate payments, then maybe pass the duty to a 3rd party that can like Square?
2. Scooters will turn off or slow down when outside of a slow zone. It seems there is a GPS tracking issue where the scooter can’t figure out where it is located?
3. Sometimes I have to try several times to end a ride, close and re-open app. If I have an issue with the scooter I am currently using and want to switch scooters, then no luck because the payment will not process, forcing me to wait 24 hours for another rental. This has left me stranded several times where I need to use Uber. Very expensive!
Response from developer
I apologize if I've upset you in any way. Scooters are fast and comfortable transportation that should not cause discomfort. We never leave mistakes and defects without attention, but it always takes time to solve them. Below we will answer the same point by point, so as not to miss anything. 1 Payments. We are working on this situation. 2. Speed after leaving the zone. It really can be related to GPS. In such situations, we recommend trying to restart the app, turn aviremode on and off, and it's worth switching the speed through the app. If it doesn't help - you are welcome to deal with it in chat. 3. You should also write to us immediately about problems - this way we will solve the problem in a moment so that we don't waste your time. We want to check everything now, so we will be waiting for you at feedback@whoosh.bike. Just please specify your phone number or account mail and attach a screenshot of this feedback in the letter
Unfunctional
Response from developer
This occurs infrequently when the number of requests for debt repayment attempts is exceeded. You can try linking another card here. If you email feedback@whoosh.bike, we can check the problem in more detail. Maybe there is something different there
Impossible to sign up with UK number
So I can’t really say how your scooter service works as I was left out by your signing up process. Please fix it :-)
Response from developer
If the number is not local, then the code is unlikely to come. Try logging in via email or Apple ID. If it doesn't help, send a screenshot of your review to feedback@whoosh.bike
Очень мало самокатов
Response from developer
Со временем все меняется, и мы — не исключение. Горим сервисом и стараемся делать только лучше и удобнее. Цены выросли, ведь поддерживать качество и развиваться — стоит денег. Для выгодных поездок попробуйте подписку, пакет минут или программу лояльности. Не забываем о предложениях, которые позволяют экономить. За флотом следим и вовремя чиним. Расскажите на feedback@whoosh.bike, в каких поездках заметили неисправности, и в каком районе недостаточно вушбайков, приложив скрин отзыва и данные аккаунта. Разберемся
Woosh
Response from developer
Спасибо за высокую оценку 🙌🏻
