The end of a great device
Somewear previously worked well with decent communication, ok customer service and acceptable satellite coverage. It had some bugs but worked well enough to be safe in the backcountry and was the best device at its price point. On a recent trip, location tracking stopped working and customer service has been nonexistent. Despite several emails and phone calls I’ve been unable to get any support. For a device I count on for safety in the backcountry, this is totally unacceptable. I ultimately initiated a chargeback for the subscription fee and bought a new device.
Show less
Good device - poor customer service
Like device. Does what it is supposed to at decent price. Can’t get to my account. Tried resetting password with no luck. Email to company takes days for response and the last time they gave me a generic answer so I had to ask again. Still waiting for response. Subscription renews in three weeks. If I can’t access account within two weeks will start cancellation process. Too bad because I like this thing but can’t stick with it if I have no access to account.
Show less
Love this satellite device
Awesome app and device, have used this many times and it has never let me down. thankfully I’ve never needed to use the SOS but everything else works great. One thing that would be really great is if the weather had a bit more information, such as hourly wind.
Excellent functions with some weird bugs
It’s excellent for communication and navigation in the wilderness. The one bug which is poorly communicated is that once a contact makes a Somewear account (which they need to do to follow your location) all messaging comes through only via the online Somewear service, rather than SMS. SMS texting is allowed only to phone numbers not associated with an account. This app could be improved by allowing users to communicate via SMS with contacts who also have an account. Otherwise, any contact who hasn’t also downloaded the app can’t be reached,
Show less
The answer to outdoor communication problems we all have
As an outdoors adventurist, I often find myself lacking any phone signal to communicate to family and friends unless I find a perfect hill top. Pairing the app with the hotspot allows me to not only reach out to my family and friends anywhere in the world, but also gives me peace of mind with the SOS feature. Compared to others, this app is seamless and user friendly. Very innovative and futuristic approach to communication and safety.
Show less
Extra fees
Somewear forgets to mention in their literature that they charge you an extra $25 fee to sign up in addition to the monthly or yearly fee you’ll have to pay.
Works great
I use the Somewear box on an airplane quite frequently. As for the app, excellent work. The signal seems to vary greatly, but when you’re traveling at 500 miles an hour, that’s probably to be expected. Keep up the good development!
No way to cancel service on the app
There is no way to cancel the monthly service within the app.
Great App
Set up was easy and my somewear device worked right away. Can’t wait to take it to the north woods.
