Leave a Review Orangetheory Fitness
Stopped showing summaries
I give it 3 stars solely for the fact I had to switch my heart monitor Back to my old chest one (which was already linked to the app) and I stopped getting my workout summaries on the app. I switched back to my regular heart monitor and still don’t receive the summaries. The app confirms I went to the class. I’ve reached out to the IT and still nothing. They recommended me create a new account- but that deletes all my accumulated summaries and stats! And it even had an error Message when I tried to do so after giving up on my original account after 3 weeks of
Communicating with the apps support.Show lessKelliBarber
App vs. The Workout
I am a huge OTF fan. I love the workouts and the sense of accountability being in class gives me. It really is such a unique and amazing way to get in a good workout and also build a community. I was shocked at this app having a 5 star review but then read through some of them and realized y’all are just reviewing orangetheory, not this app. This app is probably one of the worst apps I’ve ever used. It’s constantly crashing. Showing me full classes as “open” so I think I can hop on the waitlist but I get error after error after error. I can’t even tell you how many times I’ve been unable to remove myself from class the night before a workout because the app won’t let me. I’m currently writing this review because I can’t get into the app to withdraw from my later class tomorrow (I got in from the waitlist for my ideal time tomorrow so need to withdraw from the other but oh, that’s right, I CAN’T)! It keeps telling me I can’t sign in because of an “unsupported URL” - this specific error happens REGULARLY!
Bottom line, I love OTF... but I hate their app. Do better! If this app worked the way it is designed to, it would be a perfect system. But it’s not.Show lesszslay23
App support is terrible
Like the workouts but if your app isnt working, it’s difficult to get a response and while you’re waiting on a response you’re burning through your membership. Personally I couldn’t book classes through the app - it would say I have zero classes or not work at all. When I called to book through a live person at the studio, they told me I had to book through the app. When I finally convinced someone at the studio to book classes for me, every class was wait listed. Eventually I got a manager to put me in a few classes but the app still didnt work.
The studio initially told me to contact app support. App support didnt respond at all or was very slow in responding. When they did respond it was in the middle of the night - usually around 3am. I tried DM on Twitter and IG. Next they were telling me I had 2 profiles and they merged them - that would fix the problem. It didn’t. They told me the 2 profile story 4 or 5 times. After asking to cancel my membership that I was unable to use, I was told that I would have to give 30-days notice. SO FRUSTRATING to be told you have to pay for the past month you couldn't use and the next month that you still can’t use!!!
I called my credit card to dispute the charges and then suddenly app support was able to solve the problem. Given I’ve paid for 2 months, Im going to give it a try but they really should have offered 2 or months of complimentary classes to offset the weeks I burned through not being able to book.Show lessjjatl98
Incredible workout... when you can sign up
I absolutely love this class. You’re heart rate is monitored, your competing against yourself, the coaches rock, music is always on point, and the equipment is brand new. Exercises are always different and you’re working all parts of your body.
My issue with OTF is that the one by me in Owings Mills has classes that are always booked with a long waitlist unless you don’t work and can take a midday class (or a 5am). They’re booked a week out. It’s frustrating and makes me not want to get a membership because I have an unpredictable work schedule and can’t sign up for classes a week in advance. I looked at my other nearby location in hunt valley and their classes were all booked a week out as well. Super disappointing.Show lessAf94102
Great Gym / Great People - Horrible APP
OTF as a whole and concept - amazing and I wouldn’t go anywhere else. It really has been a experience to join a gym and feel like they care. I temper that with this horrible app. It’s UI is unreliable - the help desk and ticket system is non responsive and fails to meet demand. I should have zero reason to delete and reinstall the app to get it to sync with the iPhone Activity app which helps keep me motivated. While I understand I can wear my iWatch with the new “OTlink” there should be zero reason to buy another monitor device that basically transmits data. I purchased the heart rate monitor and had zero issue with connectivity and syncing until this app update for the link. If I was asked how OTF can elevate their brand - start with the app / invest in a robust app that supports its client base and the various channeled ways they connect with their health data. Build a UI that lends to the client interactions and supports the OTF culture.Show lessmkeller22
It has to get better
I never used this version of the app because it always glitches. Over this past holiday season I had to call in for most of my classes. This isn’t horrible but what’s the point of having such a flashy app? It looks Great and very inviting compared to the other one but the efficiency is not where it could or SHOULD be. I hope to see in 2020 that this gets better because I’d imagine more attention will be spent on this rather it being divided by the two apps. It would be nice to also see our favorite studios in a list form so we can select the studio and see the classes individually. Currently you either see all the classes on a favorites section or you have to search for the studio to see that individual schedule. I got hope in y’all let’s see some greatness.Show lessRonesha Smith
Confusing and. Not user friendly
I don’t go to my home studio much but this app forces the home studio to show up on my list. I constantly have to scroll past every class at a studio I rarely go to. I like being able to see more than one studio in the area I am in but I’d like to choose not to have my home studio as a default. Those who travel, split time between homes etc will find this a bit annoying.
It also has a scrolling tab to search by time but if you keep scrolling, it automatically pushes you to the next day and the following at that time which means it is easy to make a mistake and book the wrong class.
It does not ask to sync to my calendar like the old app did. This one does sync when it feels like it.
All in all, I’m not happy with this “upgrade”.Show lessMicheleM!
Stockton Orange Theory
The staff and trainers are attentive, friendly and makes you feel like you belong.
Two instructors on the floor would make sense to correct exercise form as they see someone using the wrong techniques. One person can’t catch everything.
I give the staff, environment and structure of program s 5, but I’ve had issues with my account set up and processing of my payment a problem from day 1, so much I was going to quit and thinking of downgrading my account to a two day a week membership. I came here to reduce stress and my stress goes through the roof when I receive emails saying my account payment did not go through and proven that is incorrect or checking in and being told my account has been terminated, again not true. That is my biggest issue right now; hopefully administratively it works out.Show lessCoach2be
Not easy to use for scheduling
I love orangetheory workouts, but I don’t think the app is very user friendly. If you don’t want to agree to their marketing outreach the app pops up their notification settings every time you log in, which is annoying AF. If you have multiple studios that you like to frequent and you mark them as “My Studios” all of the gym classes show up on the schedule view. It takes multiple clicks to narrow it down to one studio schedule. On the old app you could easily toggle between gyms on the schedule view. I have had errors multiple times when trying to add to wait lists, also classes are incorrectly showing as Orange 60 when they are actually 3G. I like the challenges and stats info, but even when we do the challenges my gyms don’t always have us put the info in the challenge trackers so the info is spotty at best. I would much rather have an easy scheduling app without all the bells and whistles.Show lessarb622
Calendar not user friendly + doesn’t keep full history
My review is for the App not for OTF. I love OTF and go regularly. The app consolidates stats and connects to your phone which is great. What is very annoying is that the way the calendar and schedule is set up is hard to read. The previous app had it much better where each day had a list of the classes. This app has over done the animation features and it’s not as easy to read. The same is for the history section of your workouts. It’s hard to read and unless you use the OT monitor (I don’t) it will only show one previous month of workout history. This is a shame because for me it’s motivating to see how much I have exercised. In the previous app you could see an entire year’s history.
So in a nutshell: app is hard to read, and doesn’t maintain your history. I can see myself incorrectly scheduling a class and messing up my schedule with this app. PLEASE adjust! Scheduling on the previous app was much easier!Show lessXyz1294968
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