PTC OT- Brenda Andrew
I’ve been putting off joining Orange Theory for at least a year because I felt extremely intimidated and embarrassed because of how out of shape I was and how bad I felt overall. I was afraid of judgment and did not have a lot of confidence in myself that I could finish a class. However, two of my best friends have encouraged me for a long time and so I thought I would finally give it a try. The instructors and staff at Peachtree City Orange Theory have been amazing in so many ways. Dee and Darryl have been so incredibly uplifting and helpful! Carys has helped me navigate every detail of new member issues including the app with great patience and encouragement. Today was only my fourth class but since the beginning they have been nothing but encouraging, helpful, and supportive. I know this will be a long journey and I appreciate their expertise and their willingness to help me find alternatives to the things that I cannot do until I’m strong enough to do everything that the rest of the class is doing. i’m taking it one step at a time and one class at a time and I am thankful to have such an incredible group of new friends to help me make it through it!
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This app is a constant headache
I absolutely LOVE my local OTF crew/fellow members but this app is TERRIBLE. Everything worked fine for me for almost a year and then suddenly it would not allow me to book a class, see my standing on a wait list, book beyond billing cycle. I am constantly getting the ERROR OCCURRED pop up. So frustrating. I tried everything to fix on my end as recommended by the front desk crew. I deleted app and reloaded, nothing worked. Then based on tech support I was advised to create a new account using a different email address. I followed the recommendation, lost all of my benchmarks and previous workouts but didn’t make an issue of it, I was glad to be back in control of my own scheduling again. Three weeks later, same issue! Help tickets have been submitted, tech support says the issue is fixed when clearly it isn’t. I DO NOT want to leave OTF but I am at the point of canceling my membership and going elsewhere.
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Workouts, booking and smooth
Great app combines bookings and tips and tracking results all in one!
It’s awesome
Great app! So easy to book into a class
Brilliant!
Love it! Could not recommend it more!
Environment - brilliant
Cleanliness - brilliant
Staff - brilliant
Trainers - brilliant
Program effectiveness - brilliant
Community - brilliant
I hope you get the picture!
I Recommend it to anyone and everyone I know, give it ago!
Environment - brilliant
Cleanliness - brilliant
Staff - brilliant
Trainers - brilliant
Program effectiveness - brilliant
Community - brilliant
I hope you get the picture!
I Recommend it to anyone and everyone I know, give it ago!
Good BUT...
So I’ve been using this app for about a week or so along with an Orange Theory premier subscription. It’s got a nice UI, super easy to sign up and cancel classes, and it integrates well with your calendar. The big BUT, and for me it’s a borderline deal breaker for keeping a subscription, is that the app continually fails to sync with my Apple Health data. Now I’m a big Apple Watch fan, and I use it all the time to track my workouts and my fitness goals. However, after every OT workout, I have to manually delete the app, erase the app data, and then re-download the app in order for my health data to be updated with the class stats. This is pretty frustrating, as Apple Health integration is a key reason I chose Orange Theory over other studios, and it’s made even more frustrating because as subscribers we’re paying such high prices that there really shouldn’t be any negatives when it comes to customer experience. Orange Theory, if you’re reading this, PLEASE FIX THIS — I want to love you guys but this one feature makes me want to cancel my subscription.
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Addicted!!
It is my second day at Orange Theory and I am already addicted to working out! Previously I’ve tried other gyms/personal training but nothing has compared to how orange theory makes me feel. I get excited to workout, and in an hour my workout is done for the day! I am looking forward to seeing my results. You have the option to buy a heart rate monitor, which is useful in determining which zone you lie in (there’s 5) - this allows you to see your stats directly after class and motivates you to stay in line with your goals. Although it is a group class, everyone focuses on themselves and works at their own pace.. also the loud music is a plus! Love love love
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AMAZING app technical support
Going to a variety of studios in my area has made my work outs so easy to schedule/attend, But a few weeks ago I ran into an issue scheduling. I brought it up to my OTF home studio staff and they told me to contact app support when I log in to fix the issue. Within 24 hours they were trouble shooting my account, and when that didn’t work they had second and third plans in place to resolve the issue. It took a couple of attempts, but they had it fixed by the end of the week and I was able to book classes at all of my studios again!
Osvaldo, you’re a rock star and thank you so much for getting my app issues fixed!
Osvaldo, you’re a rock star and thank you so much for getting my app issues fixed!
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How many sessions have I done?
I’ll give it five stars as soon as I can see how many in studio and out of studio sessions I’ve completed.
Very buggy on iOS 13.3.1
Keyboard doesn’t appear for email sign in or password fields... can’t progress from ‘customise notifications’ screen to access app, I get a ‘something went wrong’ native message
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