Simple and Powerful
One of the best platforms honestly. I don’t understand how other reviews just don’t contact their installer. A stable network is important and my guys made sure to have a great experience. I have everything integrated Lutron, Rachio, Doorbird, Roku and not once had any issues.
Great App
Amazing integration with my entire house. Love the look of the Roku interface. Can easily just jump into my streaming services and plus I can play music in different places. All the integrations together in one place just wish we can change the background without a service call. Other than that I wish we can see our Doorbird from the mobile app instead of going to the Doorbird app.
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Once happy - now I cannot recommend
I really wanted to like URC. I gave it a really long leash but it’s failed me in so many ways over the few years.
First and foremost the company charged me a premium for their SNP media streaming device which they discontinued about a year after purchase. I spent over a thousand dollars in equipment and installer expenses and URC decides that keeping up with the programming updates required to interface with Pandora, Spotify and XM is too difficult and doesn’t create enough profit so they just stopped! My SNP streamer is now a brick. This is just plain unethical.
Just recently my URC amp went out. The installers came out to inspect and were told by URC that the amp is bad and because I’m 5 months out of warranty I’m out of luck - I could buy another at cost if I wanted to replace it. Really!? If I could actually find SONOS in stock I’d move to them instead - I launch everything from SONOS anyways. Just as the other reviewers have stated, the URC app is only good for on/off - IF it even decides to work and not throw an “system not found” or “System Update” message which both promptly crash out.
This app has rendered my whole system virtually unusable. Error messages all over the place. If I cannot open the app to turn a zone on then what good is this multi-thousand dollar system?
URC, you need to listen to our plea. We’re your customers and the reviews here are heavily skewed the exact same direction. There are some serious problems which to my eye have remained unanswered and certainly unaddressed. Please don’t abandon us.
First and foremost the company charged me a premium for their SNP media streaming device which they discontinued about a year after purchase. I spent over a thousand dollars in equipment and installer expenses and URC decides that keeping up with the programming updates required to interface with Pandora, Spotify and XM is too difficult and doesn’t create enough profit so they just stopped! My SNP streamer is now a brick. This is just plain unethical.
Just recently my URC amp went out. The installers came out to inspect and were told by URC that the amp is bad and because I’m 5 months out of warranty I’m out of luck - I could buy another at cost if I wanted to replace it. Really!? If I could actually find SONOS in stock I’d move to them instead - I launch everything from SONOS anyways. Just as the other reviewers have stated, the URC app is only good for on/off - IF it even decides to work and not throw an “system not found” or “System Update” message which both promptly crash out.
This app has rendered my whole system virtually unusable. Error messages all over the place. If I cannot open the app to turn a zone on then what good is this multi-thousand dollar system?
URC, you need to listen to our plea. We’re your customers and the reviews here are heavily skewed the exact same direction. There are some serious problems which to my eye have remained unanswered and certainly unaddressed. Please don’t abandon us.
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Unresponsive and useless
Just upgraded my URC to the newest model after the old one went kaput, which meant using this “newer & better” app. Spent thousands of dollars. Now I cannot even change the volume on my TV and music. It worked for about 3 days. The old app took about 6 months to get working right. I hope this takes less time. Really all I can do is turn things on & off which a monkey can do.
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Best remote ever!
I can’t even explain how good this is when I want to turn on my tv I open it and it turns on when I want it I’d the best app everrrrrrr
App Crashes
Just updated to this new app
And the app crashes every 5-7mins
Especially when you leave it on in the background
And the app crashes every 5-7mins
Especially when you leave it on in the background
This could be so much better
The app is so 2010. Come on. This is not a cheap system. It’s always clunky connecting. Should have a better interface and better interaction with the other apps. The native app for all the devices is way better and I find myself using them instead or the urc app. It’s good to turn off the system. Go back to drawing boards and give us something better.
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AWFUL
Literally just wanted to listen to music and it keeps saying TCL network check. Awful app wish you can rate it 0 STARS!
Worst app ever
This app stinks. It loses connection to the main unit every night and has to be reset. What a piece of junk.
Worse system EVER
We spent HUNDREDS of dollars to incorporate this system into our home. It is the WORSE - it is never updated - highly unstable - horrible. DO NOT buy this app or anything that is connected with this company. Horrible. Frustrating. Waste of time and money.
