Leave a Review ECHO Smart Control
Dangerous and terrible support.
Locked the brakes on my trailer and they wouldn’t release. Tech support said uninstall and reinstall the app. Are you kidding me? I’m not trusting my life to this.
Oh and they don’t answer on the weekends.TimsTelegram
Can’t download
Can’t even download the appWyatt777777
Total garbage
Dangerous product that should be recalled and banned by DOT. All negative reviews are accurate. Brakes stick on lock. Go from 0 to full braking immediately once app updates. Curt should face prosecution and jail time for allowing this.Ou81298271
Update ruined the controller
Worked great for 2 years until they updated (bricked) the controller a few weeks ago. Now, Bluetooth and controller will no longer connect. Phone Bluetooth no longer recognizes controller. Tried deleting and reinstalling app on all devices, but no use. Another “update” that suspiciously ruins a perfectly good unit, and will ultimately make me spend $280 on a new one.Show lessjdliosi
So far has worked well on an old iPhone 8
Has worked well for me so far. No connectivity issues. Used the default profile so far and it worked fine for my trailer.mtnchar
Complete junk
Controller won’t validate pin that matches the card and the tag. Just says can’t retrieve information from device so it’s unusable. Literally a $270 useless piece of plastic.Newbs2
Horrible. DANGEROUS!!! Avoid!!!!
This Echo Braking device is beyond terrible. The brakes automatically turned on and stayed on without depressing the brakes. The brakes lock up, unexpectedly. Secondly, the blue ring shows fully depressed brakes when I’m not engaging the brakes. The user interface screen is terrible. Echo has given up on updates. Do NOT buy this product. We are getting a refund and having a traditional brake controller installed. Useless garbage.Show lessTaskphorce
Worked...and now does NOT!
This worked fine for a week until we adjusted the settings. Then every time the brakes were tapped I’m the truck, 100% of the trailer brakes come on causing the trailer to drag behind the truck. We tried using different phones to run the thing. Nope. Nothing worked. Got up above about 8 MPH, and tap the brakes and it’s like towing a 3600 pound brick.
Called Curt, nice helpful rep sent a new controller out two day air to our campground. He thought the accelerometer was busted in the first one. So we started again with the new one.
Installed a fresh version of the app (deleted old app and BT connections) and followed all the suggestions on methods of hooking up given by Curt (first, uninstall everything, download the app, turn the app on, plug in the brake controller to the tow vehicle, then follow the Bluetooth connection prompts. Next, connect the trailer to the Curt controller which is still plugged into the seven pin adapter on the truck.)
Rolled off and tapped the breaks and screeched to a halt. It’s a brand new truck and brand new trailer. Works fine without brake controller. Doesn’t work with it.
Super frustrating because now we are driving without a brake controller (living and working on the road in our RV and current campground had no more availability.) Trying to solve this problem but keep losing hours and hours to troubleshooting and tech support and to the thing malfunctioning. Really bummed their product seems to do this to many people! C’mon Curt! Fix it! Roll back to the last functioning version of your software. Whatever you need to do to help me be safe.Show lessTravelingOn
Was good but now flat out dangerous
Worked great when I first got it now when I press the brake the trailer brakes stay on and don’t release! Tried everything but it just doesn’t work like it used to. Fix this now or something bad may happen to your users!Mute82
DANGEROUS
Absolute garbage. Would give it negative stars if able. Worked for a couple trips, updated app, now it always keeps the brakes on rendering it completely useless and dangerous. Now I’m stuck with my camper being unable to move because it keeps the brakes locked on for no reason. Worthless product for the money we spent. Do not buy this, get the old school brake controller wired to your truck.
UPDATE:
Just got off the phone with their “customer service” rep, who actually informed he works in the garages and isn’t actually customer service. Worst experience I’ve had talking to someone. I explained the situation that the brakes only get stuck on using this garbage controller, it’s getting electricity fine, etc. He said I had to buy a test light to troubleshoot, wouldn’t explain how that would actually help and instead of honoring the warranty, eventually said he’d do a one time warranty to send a new one but then I was on my own even if it didn’t work. Unreal, do yourself a favor and don’t buy this part.Show lessThGdFathr
