Love but some issues
My kids love it, and there’s a great variety of stories. The pictures are great, and I like how clean and simple it is.
However, it can be frustrating to use on an iPad. The videos auto rotate to landscape when playing but goes back to portrait mode when you’re selecting videos. It’s annoying to have it flipping back and forth and not be able to continuously use landscape mode. Seems like a glitch that should be fixable. Also, on the favourites page (which we use frequently) a lot of the videos are cut off on one side so you can’t see your complete list. There’s no way to scroll it to the side where it’s cut off - another glitch that seems fixable and I hope will change with each update. If the user interface was a bit better and these two issues were fixed I’d give it 5 stars easily.
However, it can be frustrating to use on an iPad. The videos auto rotate to landscape when playing but goes back to portrait mode when you’re selecting videos. It’s annoying to have it flipping back and forth and not be able to continuously use landscape mode. Seems like a glitch that should be fixable. Also, on the favourites page (which we use frequently) a lot of the videos are cut off on one side so you can’t see your complete list. There’s no way to scroll it to the side where it’s cut off - another glitch that seems fixable and I hope will change with each update. If the user interface was a bit better and these two issues were fixed I’d give it 5 stars easily.
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No More Auto-Advance with Latest AppleTV Update
The AppleTV app used to automatically play a new video after the previous one finished, but it doesn’t anymore. It was very convenient to let the kids sit and watch a few videos in a row without needing to manually choose the next one. Please bring that feature back or let me know if it’s an option I need to choose!
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Support
Vooks help supporting my issues with the app. My daughter loves this app totally worth fixing everything
Customer service issues
Vooks is over all a wonderful program but if you have trouble signing in their customer service is NOT helpful. I have had issues signing in on a separate device from my purchase and they never got back to me. Now I am unable to sign in at all. It says my subscription is expired though I have a years subscription and it has been active for a little over a month. It have now been over a week and I am still unable to access my account.
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App Support?
The app support goes to a dead link, and I couldn't find contact info on the website, so I'm hoping to get some help here. When my son tries to watch a vook on his iPad, it starts briefly and then immediately shuts down the app. He has a fair amount of storage available, but how much does the app need to run? Or could there be another problem? It's currently up to date on software releases, and the app works on my phone, so I'm not sure what else to try. Thanks!!
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Response from developer
Thank you so much for letting us know that you are experiencing this issue. We would love to help you find a solution for this! Could you please email us directly at support@vooks.com? We look forward to hearing from you there!
Good app, bad update
New update is slow, and it doesn’t let to keep it in horizontal view unless you are watching a book. So you’re constantly having to rotate the iPad from the menu to the book. Also things just load slowly and are unresponsive to touch inputs.
Edit: The past week, the app opens past the beginning load screen, but then completely goes to a white screen and doesn’t load anything after. I’ve tried deleting and redos loading the app as well as updating iOS but nothing works. The app just won’t won’t load. Website still works great, so I’ll just be using that til the bugs are ironed out.
Using a first gen iPad Pro. Would think that would be a problem, but maybe that helps.
Edit: The past week, the app opens past the beginning load screen, but then completely goes to a white screen and doesn’t load anything after. I’ve tried deleting and redos loading the app as well as updating iOS but nothing works. The app just won’t won’t load. Website still works great, so I’ll just be using that til the bugs are ironed out.
Using a first gen iPad Pro. Would think that would be a problem, but maybe that helps.
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Response from developer
Thank you for sharing your honest review with us. We will be sharing this feedback with our app development team to make the next update even better! If you need some assistance with troubleshooting these issues, please feel free to email us at support@vooks.com and reference your review. Thank you for being a member of Vooks!
Crashing across devices
I have written a previous review about the newest update and iOS interface being very difficult to use. Recently Vooks has started crashing across all of my devices, making it virtually unusable. I am a speech pathologist working with young kids and kids on the autism spectrum and this app has been a life saver since I got it over a year ago. I am so disappointed in the new changes—and so are my kiddos! Please fix this app!! For what it’s worth, another reviewer mentioned that her devices are older. All of mine are brand new!!
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Response from developer
We are so grateful to have been a part of your speech therapy practice over the last year! We are experiencing some pretty intense glitches in our iOS app, and we would love to offer some troubleshooting info. Please reach out to us at support@vooks.com and reference your review so we can help.
It’s a great idea, but not working anymore
I’ve been subscribed for more than a year and my daughter and everyone I showed the app love it! But after the last updates, is not letting me cast the books anymore. I wrote a couple of times to the tech team and said they would help me. That was many weeks ago and still nothing. I gave up on this app, so disappointing because I thought it was a good resource for the kids for learning. I’m giving it 4 stars anyways because I can see a big effort and lots of work behind each book.
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New update makes it unusable
We have loved Vooks for over a year and the new books they continue to add, BUT this new update has made it completely impossible to use. It stays in portrait mode even if the iPad is locked in landscape (which is mostly just annoying), removed all our saved favorites, but the main issue is it keeps quitting the app every time I try starting any book. Maybe it’s because my iPad is a few years old, but this is so frustrating that it used to work great and doesn’t anymore. Plus my kids have no interest in sitting around for it while it glitches over and over. Please fix it this so it works again, and not just for the newest devices.
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Response from developer
Thank you so much for sharing this with us. We will be sure to share your feedback with our team. If you'd like to reach out to us directly, we'd love to see if there is anything we can do to help you! You can email us at support@vooks.com. We look forward to hearing from you!
App not working after update
I applied the nee update for app and the app is not working. I’m in mid of a subscription. It’s asking to subscribe again. I unsubscribed and subscribed again. Watch now button came but nothing happened on clicking it. Can you please help to fix my issue ?
