I cannot log back in after the update (2 days ago)
I already paid the annual subscription and now it keeps asking to join (after the app updated) and now it said my email is invalid @-@
No longer working on iPad
Since the new update yesterday, Vooks is no longer compatible with all three iPads in my house. I hope it’s fixed soon or I’ll be in contact to request a refund.
Cannot log in to app
I have been paying for this every month, but lately I’ve downloaded the app, but it seems I cannot log in. It says wrong password but I can log in through browser, have changed my password through forget password but still the same issue. Can change my password everytime but on browser and it works fine, but once I try to log in through app, it says wrong password
Show less
Response from developer
Thank you so much for your feedback! It sounds like you may be experiencing a glitch in our system since our last iOS app update, and we would love to offer some troubleshooting solutions so you can get back in and enjoy the stories! Please send us a message at support@vooks.com and we'll be ready to help!
Charged Immediately for “free” trial.
Downloaded this for my preschooler. It offered two subscription plans each with a supposed 7 day free trial period. I chose the yearly and was immediately billed $50+ dollars. This was before I had any chance to evaluate the app as all functionality is hidden behind the paywall. You can’t even see what books are included in the app. Ultimately got a refund through iTunes. Also wasn’t impressed with the app. It leans too far from reading and is more akin to watching TV with subtitles. I prefer similar apps like the Sandra Boynton Load Crow apps that let the child click the words, interact, and develop their reading skills. This is just passive absorption. Do not recommend.
Show less
Response from developer
We are so sorry for your experience, as we strive to create a much better first impression than this. We are currently updating this app, so you may not have seen us at our best. We would love to make it up to you! Please reach out to us at support@vooks.com so we can sort this out. We look forward to hearing from you!
Awesome
My kids absolutely love this
Not happy
I got charged $75.03 when I selected the free trial monthly it automatically charged me $75.03 CAD ... I wasn’t happy about it initially but then I thought it over thinking may as well put it to use. Fast forward one week I go to use it with my kids and were locked out of all the books and it’s asking me to subscribe again !!!! They took the $75.03 already for the year I haven’t even had it for 2 weeks yet !!
Show less
OMG
Fantastic
Unable to login to app
I signed up online and when I went to login to the app it keeps giving me a message of wrong password. When I login online I’m able to get in. Overall, I think vooks has many good books and resources. I can’t wait to start using the app with my students.
App issue
I signed up for subscription and they took the fee immediately from the account. I then proceed to log in the the app, it keeps showing error. I tried logging in using a web browser with the exact password, then it was correct. The issue is that we need to use the app since it will be on my tv and my kid tablet, and a browser won’t work. Waste of time and money. I got frustrated trying multiple times, and it still doesn’t work. Clicked on contact customer support link, then it showed “oops! You are lost,..”. Yes, I’m lost with your faulty app.
Show less
Almost perfect
The stories are great and the animation is also great. There’s good variety too... except there’s only one Vook in Spanish. We’re a bilingual family, like many nowadays, and it’s important to develop reading skills in more than one language for this increasingly global economy. Please add vooks in Spanish. My best friend and her toddler speak Swedish. United States is multicultural and we want our kids to benefit from that, right? I can help translate, if you need 😊
Show less
