Lensa AI User Reviews

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The thing I do really like is how you are able to adjust features/settings just specifically on the face, or foreground, or background, without applying the effect to all. This is something that you could do in other apps, but it wouldn’t be as quick and convenient because you would typically have to first do the shadows and highlights and then overlay them onto the original picture.

However, a big problem I have is that it doesn’t let you adjust from what it automatically finds to be the face, foreground or background, so you aren’t able to perfect where the new background or effects will go. You can get around this by going into another app like Photoshop and overlaying edits, but that gets rid of, to an extent, convenience of this app. But then again, the things that you can’t even fix is that it often times won’t recognize a face so then you can’t do any of the face options and it won’t let you select your face manually either.

Also, the filters are very generic.

So again to sum it up, I like the face, foreground and background option but the options in general are very limited, don’t always work, and nothing too unique.

Update: I change my rating from a 2 to a three because I see that it is primarily for selfies and so I used it on a selfie and it worked better like it was the first time that I was able to make it detect a face, but it still didn’t detect it perfectly so I really wish there was the option to adjust what it automatically detects.
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Response from developer

Hello, thanks for your feedback! We constantly try to make editing more convenient for our users so photo processing in Lensa is automatic. If you didn’t like the results of editing, please send us these photos at fb@lensa-ai.com, we will check the work of functions. Sometimes the face in the photo may be not detected or detected incompletely. When the person is far away, photos do not have high quality or part of the face is not visible, our algorithms cannot guarantee the quality of processing. In these cases, Lensa adjustments become inactive. As for filters, we will add new ones soon! Please follow our updates :) We are sorry if you were not satisfied with app settings:( Lensa includes many functions for photo editing. For example, you can apply the «Magic correction» and make a photo retouch in one click, you can experiment with the settings of different colors (in the "adjust" section), apply filters, replace a background. We have added a new feature recently: now you can change the hair color in your photos! If you have other questions about Lensa or its features, please write to us at fb@lensa-ai.com. We would also like to show you some concepts that we’re working on and to get your feedback. If you are interested in 10-15 minutes chat, please contact us :)

Ripped off

You guys just took my money out of my account illegally I did not agree a years payment I was just trying out the app

Response from developer

Hello! Sorry for any inconvenience. An annual subscription automatically follows the trial — these conditions were stated on the payment screen. If you want to cancel the subscription, please use the instructions on the Apple official website: https://support.apple.com/en-us/HT202039. Unfortunately, we cannot manage users' subscriptions on our side. We'd love to, but Apple doesn't provide this option to the app developers. For returning the money, please contact Apple Support: https://getsupport.apple.com. You can also use the following link: https://reportaproblem.apple.com. 

Not worth the money

I subscribed for the first year because, in theory, this app could be great and the first photos I used it on worked great but there are SOOOOOO many where it can't detect faces in photos (faces snapseed, for example, would spot straight away) immediately rendering most of it's features it completely useless. Better to do it all manually than be constantly disappointed on photos that clearly contain faces. What's the point in an app that has a really poor capacity to read photos for the one thing that makes most of it features worth anything? Unless that improves I won't be renewing my subscription
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Response from developer

Hello! Thanks for your feedback. Could you send us examples of these photos at fb@lensa-ai.com? We will check the app functions in detail.

I truly want to love this app but....

I want nothing more than to fully love this app because it honestly is one of the best free photos editing apps in the App Store. But there is ONE major flaw that I just can’t stand and is a constant source of annoyance for myself and I’m sure many others....

To whom it may concern in application development,
Why in the world are users only allowed to replace or edit the background in only the pictures that the “face detecting” technology actually detects a face...? This feature only accurately works 60% of the time (and that is being generous) & it doesn’t really make sense that users can’t change or replace the background in pictures that don’t have a person in close proximity front and center facing the camera. I have active Poshmark, Mercari & EBay Sellers accounts & it would be a blessing to be able to use the superior background replacement & alteration ability featured in this app on my merchandise photos instead of having to constantly set up new and aesthetically pleasing backgrounds every other photoshoot.
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Response from developer

Hello, thanks for your feedback! Please let us clarify the situation: Lensa is focused on selfie processing so some adjustments maybe not available on photos without people. At the same time, we constantly work on improving our algorithms and add new features to Lensa:) Then, we would like to ask you if it is interesting for you to have 10-15 minutes chat with us:) We want to show you some early concepts that we’re working on and to get your feedback. If you would like to take part, please write to us at fb@lensa-ai.com.

Scam

There is no other word- during a global pandemic - you made this as sleazy as you could. Your probably hoarding toilet paper to resell at outrageous inflated profit.

What’s wrong with some people?!

I don’t understand that people purchase an app and because they don’t know how to use it give it one star and negative reviews! I understand how much work goes into developing an app and to see reviews based on their ability to use an app is disappointing. I know for a fact that they thought you had to purchase the trial just to use it, I have been using it for a few weeks now absolutely free and am now considering purchasing the subscription. Well done guys and keep up the good work. Just a side note maybe you would want to make it a little easier for the novice users to use it as a free version then give them the option to subscribe. Cheers
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Response from developer

Hi, thanks for your feedback! Please tell us, is it interesting for you to have 10-15 minutes chat with us? We’d love to show you some early concepts that we’re working on and to get your feedback:) If you would like to take part, please write to us at fb@lensa-ai.com.

SCAM!!! STAY AWAY

So my wife found that there was a subscription to this. She canceled it the day before it was due to renew. They still pulled the funds from the card. Stay away from it

Response from developer

Hello, for returning the money, please contact Apple Support: https://getsupport.apple.com. Unfortunately, we cannot manage users' subscriptions on our side. We'd love to, but Apple doesn't provide this option to the app developers. You can also use the following link: https://reportaproblem.apple.com.

Not as great as I hoped & YOU CAN PAY 1/2 PRICE but they’ll charge you full

I was pretty excited about an app with the option to change backgrounds, but once I uploaded the app, and started adding photos, just about every photo I added, there’s a pop up that says that I won’t be able to adjust face or backround at all because it doesn’t detect a face in the photo? The photos I chose were ones where the entire face was visible and clear! And when I finally found one it could detect, I tried changing backround and it also changed part of the body into backround?
ALSO, upon uploading the app and choosing the 7 day free trial, I decided to go into my subscriptions to check that I wasn’t charged, and it had automatically checked off to charge me $39.99 after the 7 days, but there were about 4 other payment options, one of which is a discounted annual fee of only $19.99 SOOOOOO if you like this app enough to pay the annual fee, pay half price!
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Best of its kind but not cheap

I use an old freebie app called wondercam that honestly beat most of the cheesy selfie paid apps available. Unfortunately it stopped working on newer iphones. After downloading tons of cheesy selfie touchup apps I ran across Lensa. Holy cow this app has superior quality effects! Best selfie app I’ve tried!

It’s easy to adjust and turn down some of the effects. It’s not overly complicated to use. I don’t like it when all effects are so souped up it looks obvious and fake. Also most selfie apps have bad quality effects. Lensa magicmode and effects are excellent. Lensa lets me adjust perfectly. Even with the effects souped up it looks professional. No cheesy blurring or smears.

I also love that I can go in settings and make this open in camera mode! Now I can use Lensa as my camera too! It would be cool in future versions to have an option to apply magic correction after you take a photo or a default setting of effects. Then after the picture is taken it apply’s the effects automatically. Adjust from there or even reset if you want.

Lastly as a guy thank you for making a gender neutral app icon lol. No cheesy flowery pink camera icon etc

The only downside to this app is cost. It requires a subscription, but for me, the app is good enough it’s worth the price. Granted it’s expensive for many people. An app of this calibre requires good programming. These developers need to eat too.
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Beware

The app states that it’s a free trial for 7 days. After that membership options are monthly, yearly or one time fee forever. During my trial, there was no way to select the option for membership. It wasn’t until today, 2 weeks later I was finally able to figure out I was charged for a FULL YEAR and there is no way to upgrade to the one time membership. I tried to cancel all together and learned it was too late I was locked in until next year, 2021. I really enjoyed the app, but this tainted my opinion, as it is very shady. It’s sad to have a great product, and it be overshadowed by this. I recommend the app developer become more transparent in their membership enrollment so customers would know the only option is one year. They should allow members to select the membership they choose upfront so when the free trial ends that they are enrolled in what plan they want.
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Response from developer

Hello! We are sorry for any inconvenience! A free trial subscription is automatically followed by a one-year premium subscription, unless you cancel it 24 hours before the end of the trial period, according to the rules of the App Store: https://support.apple.com/en-us/HT202039. If you want to cancel your subscription, please use the instructions on the Apple official website: https://support.apple.com/en-us/HT202039. For returning the money, please contact Apple Support and provide your order number: https://getsupport.apple.com.

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