Leave a Review Brickhouse Locate GPS
Inaccurate when the app does work which is rare
I’ve had 2 of these trackers for a couple of years now. They have become more and more inconsistent and the app works about 25% of the time. The only thing that happens with any consistency is the billing of my credit card.Trudytx
Developer Response
We're sorry for the inconvenience. We have released newer versions of our devices and have fixed bugs on our app. Please reach out to our tech support team to find and correct the issue. We'd be happy to turn your negative experience around. You can find our phone number, live chat, and email assistance at https://www.brickhousesecurity.com/support/.Poor service
Device only works 2-3 days out of the week…shows vehicle at one location for days…even when I delete n reinstall the app it doesn’t help…I notice when I’m monitoring the device on my computer,it says no satellites are available…not happy with the serviceupsetter-man
Developer Response
I'm sorry for the trouble. Have you tried calling our tech team yet? You can reach us at 800-654-7966, so we can troubleshoot the device. We can fix the issue and walk you through navigating the app and web platform. Please feel free to call us from Monday to Friday, from 10 am to 7 pm EST.Terrible service
Can’t specifically blame it on the device itself… but it NEVER works.. after a call or email to support it works for a few hours then stops. Shows parked for hours and days at random locations. Don’t waste your money. My service vehicles need to be tracked 24-7 … not just a few hours after a troubleshooting request 😡😡😡… I am about to cancel my service and go with the company that tracks my other vehicles…. I guess that’s what I get for trying to save money🤷🏻♂️🤨😐Show lessHelmet boy 007
Developer Response
Thank you for posting a review and, sorry to hear about your experience. I'd like the opportunity to investigate further. Can you share a few more details so we can reach out to assist, please? Our email is customerservice@brickhousesecurity.com, attention it to Patricia. I'll be happy to turn this experience around for you. Thank you!SCAMM!!!
This tracker is a scam I got the tracker set up and everything and I’ve had it attached to my car for a few days now and it isn’t tracking anything it’s not showing where I’ve been or anything I keeps saying 0 this tracker is a con I highly recommended you do not get thisheman 2022
Developer Response
I'm sorry for the inconvenience. Have you tried calling our tech team yet? You can contact us at 800-654-7966. We're more than happy to fix the issue and walk you through navigating the app and web platform. Feel free to call us from Monday to Friday, from 10 am to 7 pm EST.Need to update app
Need more settings on app and it needs to be able to give accurate locations and updates.J Mauga
Review of this “GPS” App.
Horrible, Horrible, Horrible!
My daughter is on a hiking trip through the state parks. This worked 2 x in the last 3 weeks. It still has her in Yellowstone area where she has not been now for 2 weeks.
However, I have another app that finds the location of approved peoples phones. It has worked all along, no glitches!
I would never recommend this GPS App to anyone!
I’m only giving it 1 star because u have to give it at least 1 star to post this.Show lessDhaubm
Developer Response
I'm sorry for the negative experience. There are several reasons why a GPS tracker may stop reporting and, we'd like the opportunity to investigate further. Can you share a few more details so we can reach out to assist, please? Our email is customerservice@brickhousesecurity.com. We'll be happy to turn this experience around for you.Excellent App - Feel Safe Always
This app exceeds all standards of a GPS locator. App is easy to use, works well in any location, and I can feel safer knowing that if there was ever an accident, my husband can locate me in a fast and convenient way. Not to mention the company is outstanding, great customer service and always makes sure you are content with their services!Show lessALYXBUNTIN
I love this app!!!
This app has made me feel a little less stressed when it comes to my aging Mother. We live on opposite sides of town and I cannot always be around. This app has given me a little more peace of mind! It’s super accurate and easy to use! Thank you!!!Renai Vandy
One of the better GPS tracking apps
Great UI/UX. Fast to set up, easy to use, and did everything I needed it toShaungh
Easy to use and very accurate
Haven’t had a single issue since I’ve been using this appluisjg2go
