Leave a Review Carrier 360 by J.B. Hunt
Tracking problems
Update on tracking, to be tracked all the time you really have to be on top of it, log in and out few times a day when it’s not tracking, call support all the time, that’s the only way to be close to a 100%
We have a problem on most of the loads tracking won’t start until we click arrive on site of pickup
Please look it to this glitch. App shows not tracked but few miles before we arrive we receive notification asking us if we have arrived, when i open the app it’s still not tracking but it knows that we are close by. It’s a glitch
Tracking is always bugging on this app. Some loads we do everything support tells us to do and it still doesn’t work. So much time waisted contacting 360 support which is not avilable after hrs. Agents don’t even respond to app problems when emailed. Needs big improvementsShow lessVukzz
Developer Response
Vukzz, we want carriers to have a good experience with our app, so we’re sorry to hear that you are having some issues. Our 360 Carrier Support team is available to help troubleshoot or answer any questions you have. They can be reached at 1-833-211-4392 or 360CarrierSupport@jbhunt.com.Almost useless and a hassle all the time
If I could give negative stars it would get 10,000. Much more trouble than it’s worth. App is mostly not able to track me, consistently fails to update check calls, doesn’t record accurate times when it does, often doesn’t contain timely information about the load which wastes driver time that is never compensated. I hate this app and will ultimately stop running for JBH because of this app.Show lesslessthanfull
Developer Response
Lessthanfull, we want carriers to enjoy using our app, so we’re sorry to hear that you have had a negative experience. Please give our team a call at 1-833-211-4392 or email us at 360CarrierSupport@JBHunt.com, so they can learn more about the issues you’re experiencing.Poor performance
Uploading documents depends too much on internet signal, the system should batch files when internet signal is poor (we deliver in sparsely populated areas and cell coverage is poor most of the time) and upload the necessary files when signal availability is sufficiently strong to upload the documents. Also, I have been told that uploading files must be done one page at a time. Tracking does not work for me, I’m a power only driver and have yet to see this function work for me. Assigning driver works sometimes, but most of the time it does not.Show lessjrdteuckdriver
Developer Response
Thank you for your feedback, jrdteuckdriver. We apologize for any inconvenience you have experienced with our document uploading system and tracking function. We understand the frustration caused by poor internet signal and will take your suggestion into consideration for future improvements. If you have any further concerns, please reach out to us at 833-211-4392 or email us at 360carriersupport@jbhunt.com.