Monopoly/antitrust
This platform is out of control, they allow fake companies to post pages and pages of non Existing loads, unverified brokers and shady carriers. They have no issues with their platform being used for fraudulent activities. Worst, as carriers, we don’t have an alternative, they keep expanding and monopolizing the market.
Customer service lacks basic communication skills and are there to take notes and aren’t allowed to provide any solutions, it’s like a messaging service.
This platform needs to be shut down or broken into multiple platforms.
The fact that they’re the only ones in the market, gives their team members unprecedented powers and deprives them of any customer service skills. Shut it down!
Customer service lacks basic communication skills and are there to take notes and aren’t allowed to provide any solutions, it’s like a messaging service.
This platform needs to be shut down or broken into multiple platforms.
The fact that they’re the only ones in the market, gives their team members unprecedented powers and deprives them of any customer service skills. Shut it down!
Show less
Response from developer
Thank you for voicing your concern. We have a zero-tolerance policy on fraud at DAT, which includes double brokering. We have implemented a number of robust security initiatives including multi-factor authentication (MFA) to verify a user’s identity for logging in to DAT One to help combat fraud. If you see something suspicious, please report it online at: www.dat.com/report-a-bad-player. You can also contact our compliance team at 800-547-5417, or by email at compliance@dat.com.
