App good, “support” TERRIBLE
I agree with many of the comments on here. In a nutshell, support rarely offers any useful support, UF does everything it can to avoid paying accessorials, and almost impossible to understand some of the reps over the phone. But now there’s more, if you arrive early to a shipper, UBER came out with a “brilliant” plan to hide the confirmation numbers. So, if you arrive 8 hours early and shipper is willing to ship their product, UBER says no and doesn’t give out the pickup numbers. This happened to me recently and the shipper was pretty upset about how adamant UF was about sticking to the appointment. Really bad move by UF. I was using UF as a secondary broker to fill in the gaps, but with the experience we’ve been having it’s moving down to 3rd even 4th option. Not good.
Show less
Response from developer
We're sorry to hear that you feel this way. We are continually working to improve our support experience for carriers and would love the opportunity to talk with you about this. If you'd be willing to discuss your experience with us, please email uf-reviews@uber.com with your full name and DOT number and we will get in touch as soon as possible. Thank you!
