Leave a Review Uber Freight
App good, “support” TERRIBLE
I agree with many of the comments on here. In a nutshell, support rarely offers any useful support, UF does everything it can to avoid paying accessorials, and almost impossible to understand some of the reps over the phone. But now there’s more, if you arrive early to a shipper, UBER came out with a “brilliant” plan to hide the confirmation numbers. So, if you arrive 8 hours early and shipper is willing to ship their product, UBER says no and doesn’t give out the pickup numbers. This happened to me recently and the shipper was pretty upset about how adamant UF was about sticking to the appointment. Really bad move by UF. I was using UF as a secondary broker to fill in the gaps, but with the experience we’ve been having it’s moving down to 3rd even 4th option. Not good.Show lessTrojan Mike84
Developer Response
We're sorry to hear that you feel this way. We are continually working to improve our support experience for carriers and would love the opportunity to talk with you about this. If you'd be willing to discuss your experience with us, please email uf-reviews@uber.com with your full name and DOT number and we will get in touch as soon as possible. Thank you!Watch Out for the scam
They want to score us for being late or cancelled loads well they get a 0 for the scamming, mess they trying to pull beware today I booked a load going from South Carolina to Atlanta. The weight on it was a little over 30,000 pounds. After being loaded I noticed it was well over 36,000 pounds so of course I’ll reach out over the phone. The guy tells me he will add $50 for the inconvenience if I was to start moving just so happen I get an email stating that they underlined where they say, the trailer must be capable of carrying 45,000 pounds or more I read that and was ready for them.. just because the trailer is capable of carrying 45,000 pounds doesn’t make that the agreement if that’s the case what’s the point of putting a weight on it at all? Basically what they’re saying is they can put in 1 pound when in actuality is 45,000 pounds legally this is a TONU Due to breach of contract💯💯 if I ever use them again, I will be asking at the shipper for an estimate of each load…Show lessAllgood finest
Owner/Operator Nightmare!!!
Uber did not think this app through. The slave rates for loads is my primary issue. The only time I’ve seen rates over $2/mile is if I have to dead head 200+ miles from pick up.
Appointment times are unrealistic and literally can not be changed even if there is an emergency. My driver was really sick and made it to delivery way ahead of appointment time. He only had an hour drive time. So he wasn’t able to make it to urgent care before delivery. I begged and pleaded to get worked in so he can get some medical attention. NO ONE AT UBER SUPPORT PROVIDED ANY AID. I’ve called back for hours and was told to look out for an email! They didn’t even contact the customer to get my driver worked in. Smh
Uber support is outsource to the Middle East or Indian, which is not a problem. However, these agents have the slightest clue of this industry, which makes it feel like your talking to a brick wall.
Uber please do better!
Owner operators choose Uber freight only if you run out of all options!Show lessMarcelkj