DAT One User Reviews

DAT One

DAT Solutions, LLC

Business

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Reviews Summary

Positive highlights

🗺️

This app has- Map feature to view pickup and drop-off locations

📊

This app has- Detailed load information including rate per mile, commodity, etc.

📞

This app has- Direct call button to contact brokers

🔍

This app has- Ability to search and filter loads based on preferences

🆕

This app has- Recent app updates have improved functionality

Negative highlights

🔍

This app has- Inability to search and filter loads across multiple locations at once

🔍

This app has- Difficulty finding and accessing saved load searches

🗺️

This app has- Map feature not always working or easy to use

🔒

This app has- Lack of broker verification and accountability leading to scams

💰

This app has- High subscription costs not justified by app features and reliability

🔄

This app has- Frequent app crashes and downtime issues

📝

This app has- Lack of ability to provide broker feedback within the app

Top reviews

Most RecentHighest RatedLowest Rated

Monopoly/antitrust

This platform is out of control, they allow fake companies to post pages and pages of non Existing loads, unverified brokers and shady carriers. They have no issues with their platform being used for fraudulent activities. Worst, as carriers, we don’t have an alternative, they keep expanding and monopolizing the market.
Customer service lacks basic communication skills and are there to take notes and aren’t allowed to provide any solutions, it’s like a messaging service.
This platform needs to be shut down or broken into multiple platforms.
The fact that they’re the only ones in the market, gives their team members unprecedented powers and deprives them of any customer service skills. Shut it down!

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Larbi99999

9 days ago

Response from developer

Thank you for voicing your concern. We have a zero-tolerance policy on fraud at DAT, which includes double brokering. We have implemented a number of robust security initiatives including multi-factor authentication (MFA) to verify a user’s identity for logging in to DAT One to help combat fraud. If you see something suspicious, please report it online at: www.dat.com/report-a-bad-player. You can also contact our compliance team at 800-547-5417, or by email at compliance@dat.com.

Failed to get me approved without explanation

As a carrier i have tried to open an account with DAT ONE hoping as i will be paying for my subscription for a quick approval right but no. And i have no ideas why, i would greatly appreciate if they tell me i am missing out something or we can’t do business with you but rather they say someone will review your account and call you. It has been two months now with no response. Currently using someone else’s. Please have reasons why you can’t accept an application and provide us with it

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saalamiin

a month ago

Response from developer

Thank you for your interest in our load board service. We understand this information is upsetting and apologize for the inconvenience this has caused. We are implementing a number of robust security initiatives and in order to qualify for DAT services a compliance review is required.

Add Reefer Box and Ability to Block Brokers

When selecting which type of truck there is no simple option for reefer box trucks. I currently have to use the reefer van selection paired with a weight and length limits. Even when doing this some brokers don’t want a reefer box. It gets frustrating trying to search post comments for a reefer box tag. Also please add a quick way to block brokers I am getting tired of seeing 50 GolbalTranz post with dirt cheap rates clogging up the selection I will never take a load from them or any other broker who wants to make more money from a 2 minute phone call than I do operating a truck for X amount of hours. Other than this the app is great and convenient it continues to get better and I get 95% of my loads from DAT ONE so for that thank you! Add these 2 features and you got my 5th star!

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Jackk Sonn

4 months ago

Response from developer

It is against our terms and conditions for users to post multiple loads. In order to act on these posts, we accept reports of bad behavior. Please email this information to customer.support@dat.com or call us at 800-547-5417 so that we can address the issue. Your feedback will also be sent to the development team for review and consideration.

120 hz ??

Where is the refresh rate on this thing set to, when I’m scrolling over loads my eyes are going blurry, please check your app settings, someone messed something up, it is no longer a smooth experience ever since an update a few months ago. iPhone 15 pro max, not an iPhone issue - this is a software issue - tried all the usual steps to fix - same outcome

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RickJrB

5 months ago

Response from developer

Hello Rick! We're sorry to hear about the app scrolling trouble. We're eager to assist you, so could you please contact our technical support at 800-547-5417 or send us an email at customer.support@dat.com? We're here to make sure you get the help you need!

Guys, please make it go back to previous page when we swipe from left to right on the iPhone. Thanks

Davidshir

7 months ago

Response from developer

Thanks for sharing your feedback! We really appreciate your input and will pass it along to our development team. Your suggestions help us improve our platform, so keep them coming. If you have any more ideas or feedback, feel free to let us know anytime via email at customer.support@dat.com or you can use the feedback button in the tools section of the app!

Do better

What has happened to the DOT app that I used to love and use every day? It now appears that scammers and double brokers have taken over the platform. Consequently, I have stopped using it. You book a load, complete your work, but then the brokers refuse to pay you. This results in wasted fuel and time, which are costly in today’s economy. It seems that the app is doing nothing to prevent double brokers or scammers.

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Patrick The Creator

7 months ago

Response from developer

NO LOADS FOR CARGO VANS

A Waste of time, hope and money checking this app all day everyday for maybe 1 cargo van load a week or every two weeks!! They have no notifications feature so you can’t get alerts and you will not get a refund if you dont get any loads your first month. good luck or get a BIGGER vehicle.

Gig Driverr Mann

8 months ago

Response from developer

Thank you for providing this feedback. We'd love to assist you on how to effectively find loads for your equipment type. Please give us a call at 800.547.5417 or email at customer.support@dat.com so that we can further support you!

The mapLocation

The map location for pick up and drops off hasn't been working for two weeks now made it so much easier to map out everything

Arab1482

8 months ago

Response from developer

Thank you for your feedback! We are sorry to hear about the inconvenience. To address the issue, we suggest uninstalling and then reinstalling the app, which often resolves technical glitches. Please note that the map is collapsed by default and may need to be clicked to expand. If you would like further assistance please call 800-547-5417

Need the blue check mark and MAP!

I love the app and have been using it for more than 1 year. Need to fix the blue check mark and the app doesn’t work these days. Need to fix both! Part and have to be 5 stars.

ashkumdogr

9 months ago

Response from developer

Thank you for your continued support and feedback! We're sorry to hear about the issues you're experiencing with the blue check mark and the functionality of the app lately. To resolve these issues, we recommend uninstalling the app and then reinstalling it. This often resolves technical glitches or bugs that may be causing the problems you're encountering. If you are still experiencing these issues please give us a call at 800-547-5417

Map STILL not working!

I recently updated the app, and I had hoped that would fix the problem with the map!
However, it didn’t happen!

This is a huge and very productive tool to have, and one of the things I really liked about the app!
It would be nice to see This issue resolved!

The other thing I would really like to see is, insisting that the brokers put the information about the load in the posting!
You have areas set aside to do this, but very few use them!
Times and dates for pick up/delivery, commodity, etc.!
This would save both the driver and the Broker huge amounts of time on the phone!

If these things were to happen, I think the app would be well worth the price!
Without them, it’s a very average tool to work with!

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Big Willy 63

10 months ago

Response from developer

Thanks for your review. Your feedback will be forwarded to the development team for future consideration. Just recently we released an update to the map, please uninstall and reinstall the app to receive the latest update. If you are still experiencing issues, please email us at customer.support@dat.com.