Carrier 360 by J.B. Hunt User Reviews

Carrier 360 by J.B. Hunt

J.B. Hunt Transport, Inc.

Business

Reviews Summary

Positive highlights

🛒

This app hasEasy to book loads

🗓️

This app hasProvides load details like pickup/delivery info

📤

This app hasConvenient document upload feature

🗺️

This app hasHelpful for tracking location and status

🤖

This app hasReduces need for phone calls with brokers

💰

This app hasHelps earn good funds with the company

Negative highlights

🔍

This app hasDifficult to navigate back to previous search results

📁

This app hasLimited to uploading one document at a time

🕰️

This app hasDelays in getting paid, especially for detention

🔧

This app hasBuggy and crashes frequently, needs better stability

🤖

This app hasLacks functionality for editing actions/entries

📞

This app hasPoor customer support, hard to reach representatives

🗺️

This app hasInaccurate GPS tracking and location updates

Top reviews

Most RecentHighest RatedLowest Rated

Tracking problems

Update on tracking, to be tracked all the time you really have to be on top of it, log in and out few times a day when it’s not tracking, call support all the time, that’s the only way to be close to a 100%
We have a problem on most of the loads tracking won’t start until we click arrive on site of pickup
Please look it to this glitch. App shows not tracked but few miles before we arrive we receive notification asking us if we have arrived, when i open the app it’s still not tracking but it knows that we are close by. It’s a glitch

Tracking is always bugging on this app. Some loads we do everything support tells us to do and it still doesn’t work. So much time waisted contacting 360 support which is not avilable after hrs. Agents don’t even respond to app problems when emailed. Needs big improvements

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Vukzz

4 months ago

Response from developer

Vukzz, we want carriers to have a good experience with our app, so we’re sorry to hear that you are having some issues. Our 360 Carrier Support team is available to help troubleshoot or answer any questions you have. They can be reached at 1-833-211-4392 or 360CarrierSupport@jbhunt.com.

Almost useless and a hassle all the time

If I could give negative stars it would get 10,000. Much more trouble than it’s worth. App is mostly not able to track me, consistently fails to update check calls, doesn’t record accurate times when it does, often doesn’t contain timely information about the load which wastes driver time that is never compensated. I hate this app and will ultimately stop running for JBH because of this app.

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lessthanfull

a year ago

Response from developer

Lessthanfull, we want carriers to enjoy using our app, so we’re sorry to hear that you have had a negative experience. Please give our team a call at 1-833-211-4392 or email us at 360CarrierSupport@JBHunt.com, so they can learn more about the issues you’re experiencing.

Poor performance

Uploading documents depends too much on internet signal, the system should batch files when internet signal is poor (we deliver in sparsely populated areas and cell coverage is poor most of the time) and upload the necessary files when signal availability is sufficiently strong to upload the documents. Also, I have been told that uploading files must be done one page at a time. Tracking does not work for me, I’m a power only driver and have yet to see this function work for me. Assigning driver works sometimes, but most of the time it does not.

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jrdteuckdriver

a year ago

Response from developer

Thank you for your feedback, jrdteuckdriver. We apologize for any inconvenience you have experienced with our document uploading system and tracking function. We understand the frustration caused by poor internet signal and will take your suggestion into consideration for future improvements. If you have any further concerns, please reach out to us at 833-211-4392 or email us at 360carriersupport@jbhunt.com.

Owner operator

I’m sure this is app is very useful , and can provide you with limitless information, and even provide you, the shippers and receivers with an up-to-date pinpoint location of where the commodity or load is upon request.
But for me a 57 year old male owner operator it is off with me some useful information it’s cost me a screen on my smart phone but someday I’ll probably get it figured out how to use this app fluently and it will probably make my life easier.

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James Rea carrier ID 850479

a year ago

Response from developer

Dear James, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you have experienced with our app. We understand the importance of creating a user friendly application for everyone. Please feel free to reach out to our support team at (844) 252 1793 or email 360CarrierSupport@jbhunt.com and we'll be happy to answer your questions.

Need to Improve some Functionality

This apple work perfectly fine, but there is some functionality, which need improvement a lot, such as user can not able to edit the action which they have done already like I wanted to update the trailer drop again by selecting yes or no function but I am unable to do that. Once it is done, it is done. There is no way to go back and edit your action. This does not make sense if someone accidentally put something wrong and then at the same time if they wanted to change it, they cannot change it which is very weird because it is the same person who is editing.

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Big4theme

2 years ago

Response from developer

Big4theme, thank you for your feedback! We have let our management team know about your suggestion. Please feel free to contact us at 844-252-1793 or email 360CarrierSupport@jbhunt.com if anything is needed.

Uploading paperwork

This app is good all except the fact you can only send in one document at a time even though it allows you to add documents it will not go through you literally have to send one at a time and wait for it to go through very frustrating ..

CHT 333

2 years ago

Best app ever

Nita Mike

2 years ago

Worst app UPDATE in the history of app making

Who was the genius who designed the latest update ? The previous version worked perfectly for years and was user friendly compared this JUNK update.

Fire the guy who designed the new update he doesn’t know what he is doing.
The app looks confusing, Doesn’t show Dead head miles. Interface looks like a it was designed by a 5 year old in a kindergarten project. If something is working DONT fix it. Bring back the OLD Version.

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Leeburn22

2 years ago

Response from developer

Leeburn22, we’re sorry to hear you’re having issues with our app. We’d like to learn more about your experience, so please contact our carrier team at 844-252-1793.

Detention

I’m still trying to figure this part out on getting paid and requesting it in the app it’s hard to get them on the phone always a recorded message say lave your info and they’re call you back . I have not gotten a call back still waiting

Rayzfire

2 years ago

Response from developer

Rayzfire, we are sorry to hear that you had a negative experience. If you’d like to speak with a member of our carrier team about the issues you experienced, please contact us at 844-252-1793. Developer Response - Nov 28, 2022 Rayzfire, we are sorry to hear that you had a negative experience. If you’d like to speak with a member of our carrier team about the issues you experienced, please contact us at 800-423-6892, option#7 or ICS_Carrier_Relations@jbhunt.com. by Rayzfire – Edited Nov 11, 2022 Dear Rayznfire, may you provide the load number and we can reach out to Payments to assist further?