Carrier 360 by J.B. Hunt User Reviews

Carrier 360 by J.B. Hunt

J.B. Hunt Transport, Inc.

Business

Reviews Summary

Positive highlights

🛒

This app hasEasy to book loads

🗓️

This app hasProvides load details like pickup/delivery info

📤

This app hasConvenient document upload feature

🗺️

This app hasHelpful for tracking location and status

🤖

This app hasReduces need for phone calls with brokers

💰

This app hasHelps earn good funds with the company

Negative highlights

🔍

This app hasDifficult to navigate back to previous search results

📁

This app hasLimited to uploading one document at a time

🕰️

This app hasDelays in getting paid, especially for detention

🔧

This app hasBuggy and crashes frequently, needs better stability

🤖

This app hasLacks functionality for editing actions/entries

📞

This app hasPoor customer support, hard to reach representatives

🗺️

This app hasInaccurate GPS tracking and location updates

Top reviews

Most RecentHighest RatedLowest Rated

At first

At first the app was fine than came the update for the iOS version for my phone. Now I can’t open app to search for a load it goes to another page . And is asking for my carriers ID number I only been able to book 1 load off the JBHunt 360 app since this update smh........

Cadillac 123

5 years ago

Need more user friendly

Instead of inputting from point A to point B I believe it’s easier for you to upload just in this app the availability of loads near you and most the time that I have dealt with this app that I find it just difficult and frustrating is that the app should just give you the closest load to you or your location.

Show less

mikir12

5 years ago

Backwards

This app could have easily received 5 stars if, 1, the loads that show up in the completed section didn’t come in backwards. When you open that section, the first load you should see is the last load completed. Not a completed load from a month prior. And 2, even though we are power only, we should be able to look through loads as well. Your technology does have the capability to pick between flatbed, power, and dry van loads. *just my observation*

Thank you

Show less

Kay Thompson

5 years ago

Response from developer

Thank you for your feedback. We are constantly making updates to the application to improve speed, functionality, and overall improvement. For your particular issue, you can speak with a member of our Power Only team at 866-249-1101 for instructions on using the new version of Carrier 360, and we are here to help with technical issues via phone at 844-252-1793 or email 360carriersupport@jbhunt.com.

Very disappointing

The take pictures from the app rarely works. The image is messed up and I have to resubmit. I can’t import images from other apps like Cam Scanner.
When bidding on a load. I can’t talk to anyone. I ask a question on a load and never get an answer.
After I book the load I have to download and look at the rate confirmation because the app does not show the pickup, PO, or delivery numbers. But I gives me all kind of disclaimers and requirements I have to agree too.
If I am one minute late I can’t update the status. I have to call in. The automated check call says there is an error and I have to speak to someone but no one is available so call back.
The app does not work if I am moving. I am the passenger in a car going shopping with my wife and I cannot look at loads because I am moving.
When I look for loads, 360 is the last app I use. It is so user unfriendly and has so many problems, it is the last of 8 apps I use to find a load.

Show less

Wpetty19

6 years ago

Response from developer

We just wanted to follow-up and let you know that we've been working on the image quality with the 360° app and are happy to let you know that it has been improved upon. Please feel free to reach out to us if you run into any issues or have any questions at 1-833-211-4392. Thanks!

Bidding & Detention Request

The app is great for faster route search although, when you’re bidding the bid alerts are not accurate and we do not get the option to actually accept or there are any instructions on how to do so.
The down side is there is no option to submit Detention, as the brokers do
Not reply back on that anymore.
There should be more attention out to this as it is very disturbing not getting a response back at all !!

Show less

@alita

6 years ago

Response from developer

Thank you for contacting 360 Support. You may reach our Carrier Adoption team at 833-211-4392 or CarrierAdoption@jbhunt.com, and they can walk you through a demo and answer any training questions that you may have. Thank you!

Help

Has been one of my primary sources to find loads. Since upgrade nothing works. Can it at least be put back like it was until bugs are work out?

salliemae1928

6 years ago

So far so good

I’ve been using the app now for a while and I must say it’s one of my faves, no doubt! The negotiation for loads could be a bit more realistic due to the rushed delivery times or the weight and slow/dead states etc.. Also, the load info should be a little more detailed, the weight and dates for pick up and delivery times a little more accurate would help very much. Instead, sending questions on a certain load just takes more time. All in all a great App! Hope to see more competitive market rates.👋

Show less

Layla Trucking LLC

6 years ago

Response from developer

Layla Trucking, thank you so much for your feedback! We are constantly making updates to the application to improve speed, functionality, and overall improvement. If you need assistance, we are here to help via phone at (844) 252-1793 or email 360carriersupport@jbhunt.com. We are available Monday-Friday 7:00 AM to 7:00 PM (CST).