Great app but Buggy
Response from developer
Hi! Thanks for trying the app and we appreciate your feedback. We're super sorry about your issue and as you mentioned we are working with you through support to solve it. It's definitely a rare issue and most people have no issue with the app, and we will make sure we will do our best to compensate you for any time lost. So sorry and we hope we can get this fixed!
Waste of time
Response from developer
Hi! Thanks for trying the app and for the feedback. We're super sorry you had a problem saving your video. Unfortunately the app is very complex and there are some cases where a user will run into a rare problem which we will then fix. We did receive your message and did talk you via support, I think the problem was solved for this specific video but if not please contact us again. Thanks!
Very expensive
Response from developer
Hi! Thanks for trying the app and for your feedback. Much of the app is actually 100% free and you can use the free mode for as long as you want without limitations. Regarding the paid pro mode, we are a small team working very hard on the app, so we do need to support the development of the app. We feel the price is very fair compared to other apps on the market and the amount of work we do on the app. We do offer discounts sometimes to loyal users. We hope you understand! Thanks.
Sending to friends
Response from developer
Hi! There's no problem sharing the video that you made, just tap the share button in the top right corner of the editor and select where you want to share it to, or save it to your camera roll and share from there. You also asked us this question via chat and we offered this same explanation. If you're still not able to save let us know, otherwise we would appreciate if you could change the review score accordingly. Thanks!
Scam
Response from developer
Hi! Thanks for trying the app and for your feedback. We're not sure why you say the app is a scam - we have a free tier which allows you to do unlimited editing, and add the free versions of effects, text and music. There is a pro version which is optional and has a 3 day free trial which adds more effects and capabilities. We use iOS's built in subscription system and we have support via chat and email in the app. We'd love for you to contact us (contact@unstaticapps.com) or explain here in the review why you feel this app is a scam and we will definitely help you out and show you this is not the case. Thanks from the development team!
Kristielee
Response from developer
Hi there! We're so sorry you had an issue with sharing/saving the video. We try our best to make sure there are no issues but of course we are not perfect and there will be issues here and there. We have a chat inside the app exactly for that purpose, to help out anyone, so please reach out to us there or by email contact@unstaticapps.com and we will try to help. Thanks so much and sorry again for any issues you may have faced.
Won’t save if you need music
Response from developer
Hi! Thanks for trying the app and for your feedback. We're sorry to hear you had an issue adding music. This shouldn't be an issue but it looks like you ran into an elusive bug that we are trying to squash. We'd love to hear from you either through "chat with us" in the app or by email at contact@unstaticapps.com and we will help you save your video and compensate you for your lost time. Hope to hear from you. Thanks!
