Enfamil User Reviews

Enfamil: Baby Rewards Tracker®

Reckitt Benckiser Group plc

Medical

Reviews Summary

Positive highlights

🎁

This app hasFree product samples and coupons sent to users

📚

This app hasHelpful articles and information on baby development

🤱

This app hasUseful for breastfeeding and formula-feeding moms

💰

This app hasOffers rebates and rewards for purchasing Enfamil products

🤩

This app hasFun activities and features for tracking baby's growth

Negative highlights

🤯

This app hasFrustrating and clunky rewards system with many issues

❌

This app hasFrequent issues with uploading receipts and getting points

🕰️

This app hasSlow and glitchy app performance, often crashes or freezes

🤬

This app hasPoor customer support and lack of response to user issues

🔍

This app hasRewards and offers often sold out or unavailable

Top reviews

Most RecentHighest RatedLowest Rated

App is so slow even after update

I just updated to the latest version, and the same lag issues are there. Also the store on the app is impossible to use. It wouldn’t allow me to choose a different size of formula. I spend so much money on their products, it would be nice to have a better app development team on their end. I will say their company’s customer support is really nice and helpful. Maybe look into a new app development company because this one is letting you down.

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Snappasley

2 months ago

Response from developer

We're sorry to hear about your experience! When you have a moment, please give us a call at 1-800-222-9123.

Life Saving!

The Rewards app has been an absolute game changer for my husband and I. We decided to exclusively formula feed since I’m a full time working mama, and we have yet to pay full price for a can of formula in the first two months of my son’s life. We also still have several more coupons left. If it wasn’t for the rewards app, I’m not sure what we’d do!

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bettyjeanius

3 months ago

Response from developer

We're so glad to hear that your son is doing well on our formula and that you're enjoying our app, bettyjeanius!

Good When Working

Good app when it is working well. There have been moments where points won’t refresh causing me to have to log out and back in. There has also been times where uploading an electronic receipt has not been working. However, when things are working as they should, it’s a great app for resources and occasional discounts (which are much appreciated)!

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Zappo guy

4 months ago

Response from developer

We appreciate your feedback! I apologize for the issues that you have been experiencing and am happy to let you know that our web team is working diligently towards solutions for these known issues. If you are unable to submit a receipt, you are always welcome to call us at 1-800-222-9123! We will be happy to do our best to see if we are able to help.

Missing Reward Points/ deleted accounts

I created an account once my baby was born and when I tried to login some weeks later they stated that I didn’t have an account. Was this b/c of inactivity? Maybe .. So I downloaded the app & created a new account. All was well for a week- 2 weeks. i was going in scanning receipts only to find that one day I tried going into the app to find ALL of my points earned so far were gone. It said zero points and there’s no communication on where the points went. My history only documents points earned from joining but nothing else. I’m truly disappointed.

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Cortadorned

5 months ago

Response from developer

I'm sorry to hear about your issues with our app! We want to help. When you have a moment, please call us at 1-800-222-9123.

The app is great but the points glitch drives me crazy

I love this app. It’s very useful for a first time mom like myself. Not to mention i purchase a lot of Enfamil for my daughter. However the points are always glitching. One minute i can see my points and the next minute its all gone. Also scanning receipts are the same way, one minute it works fine and the next day you have to try again. If they would fix the points system it would be 5 stars for sure

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WhitneyShi

5 months ago

Response from developer

Thank you for reaching out to us, Whitney! This is a known issue that we are working diligently to resolve. If you'd like, please reach out to us at 1-800-222-9123 so that we can see if we are able to assist you with this matter!

Great, but some hiccups.

Happy overall with products and app, the only thing is it doesn’t always give you your rewards points when you read articles and give reviews of products. The app owes me a few hundred rewards points, but rather than that, I’m overall happy with everything else and our baby loves the NeuroPro infant formula.

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Nikki221b

8 months ago

Response from developer

We're glad to hear your little one is doing so well with our Enfamil NeuroPro Infant! We'd be happy to review your rewards account with you. When you have a moment, please reach out to us at 1-800-222-9123.

Great help

I was strictly breastfeeding and not concerned with having formula initially. After taking a medication my milk almost entirely dried up. It was very sad to me, but I had to begin formula. As a new mother I was concerned about the costs of formula. Thankfully Enfamil had sent me lots of coupons, even before I had the baby, some $25 off, $15, $5. They helped so much. The app helped me learn about each formula to try and find the best fit. I like that I can also read other parents opinions and perspectives on each product. Also I am greatly appreciate that Enfamil offers occasional rebates for spending over $40. That has been AWESOME.

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HayRhodes

a year ago

Response from developer

We're glad that our formula has been so great for you and your little one! Thank you for being a part of our Enfamil family.

Helps a lot

Even the $5 discounts they send me in the mail helps. Can save up points and get special offers $30 and $25 off Enfamil or cash rebates. Thank you so much especially for people who struggle. The app is amazing. I did send a few receipts at once last year and didn’t get any points and I threw the receipts away already though was sad about that

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Djaywalter

a year ago

Response from developer

I'm glad to hear about your great experience with our app! I'm sorry to hear about your rejected receipts. We'd be glad to see what offers we have available to help make up for this! When you have a moment, please reach out to us at 1-800-222-9123.

Difficult to work with

They do send a gift up front which was nice to see the assortment of product options. There are also good resources for feeding and pooping patterns.

However, actually using the rewards portion of the app is frustrating and clunky at best.

You have to upload receipts to obtain points, then in order to cash out the points you have to upload the receipts again?? Feels like extra steps just for a $5 rebate. Especially when a can is $50.

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DancingNewt23

a year ago

Response from developer

I apologize for your frustration with our rewards program! Any rebate submitted requires a receipt image, including our rewards rebates. However, our app has recently been updated so that when a receipt is submitted to our rebate program, it will automatically be applied to the rewards program if the receipt has not already been uploaded. I hope this helps!

Always rejects my purchase submissions

I often purchase formula at Target, through the app so I can do drive up. In order to submit, you need to take screen shots of your purchase history, including certain information (date, product, etc). There are literally instructions with pictures of what needs to be included, so I know I’m doing it right. I’d say 3 times out of 4, my submission gets rejected. “Invalid date,” “ineligible products.” What the heck is an invalid date…? I submit them two or three days after I purchase, it’s not like the purchase was six months ago. And ineligible products? Occasionally it DOES accept them, and I only buy ONE specific enfamil product - it’s always the same. There’s just something wrong with the app. On top of that - rewards aren’t really that great. Not going to waste my time with this app anymore.

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Jules6685

a year ago

Response from developer

I'm sorry to hear about your experience with our app! We'd love to review your rewards account with you and see if we can provide you with any assistance. When you have a moment, please reach out to us at 1-800-222-9123.