Leave a Review Timex Smart
App worked well, now it doesn’t
App used to track workouts. It was especially convenient for outdoor jogging, hiking, biking. Now the app will not ever find the watch’s GPS location. It will try forever, but never get it done. I have tried multiple locations, even across the entire country from where I live. No luck.
Pros: works fine for timekeeping, heart rate, and phone notifications. Great battery life.
Cons: App will not track your outdoor activities at all.Show lessGamcp
Developer Response
Thank you for your feedback, and we apologize for any inconvenience caused. The issue may likely be caused by a server error. Please contact us directly at connected.products@timex.com for assistance and product support.Not working correctly now.
Optional watchfaces are now missing some options. The ones with dark red on black backgrounds are hard to see. The one with teal and white on the dark background is now missing. The syncing is not complete. Goes to 100% and then to zero then up to 15% and stops. Says syncing is complete but no workout out data is synced from the watch to the app. Unpairing watch, turning off the bluetooth, reinstalling the app, reconnecting the bluetooth, and resetting the watch changes nothing but losing the workout data on the watch. Resetting the watch to factory setting does nothing but lose the watch workout data too and can lose your chosen optional watchfaces.Show lessMeFourFour
Developer Response
We appreciate your feedback and apologize for any inconvenience and disappointment this has caused you. Please contact us directly at connected.products@timex.com for assistance and product support.Montre R3000 qui a perdu sa synchronisation avec mon cellulaire ?
Comment ce fait-il que j’ai perdu momentanément ma synchronisation cellulaire et montre ?
J’ai réussi à tout mettre en ordre mais j’ai perdu mes datas ! 😞ledzepsyl
Really like the watch and app.
Every now and then the GPS will not synchronize. I believe that to solve this is to have the watch attempt to find GPS then synchronize the app. Seems to work fine afterwards. The health data, walking heart monitor, steps all work as expected. I do wish for some more analog watch faces. You have Peanuts. Does that mean you might have ability to say a Mickey Mouse watch face?Show lessjpminion
Developer Response
We appreciate your feedback, and we will take it into consideration for future watch releases.A-GPS no longer updates properly via app
Have thus far had a pretty good experience with this app. However, recently when the app connects to the watch and syncs up, it then attempts to update the A-GPS only to freeze up at 3% then somehow lose the connection to the phone. I have tried all of the various possible things to resolve the connection issues. Reached out to product support via the app and via email with no response. The app hasn’t been updated in a year. Has Timex completely stopped supporting this product?Show lessHsveidsbk1485
Developer Response
Thank you for your feedback, and we apologize for the inconvenience caused. The issue was caused by a problem on our server. A server fix has been deployed, and the problem should no longer occur. Please try again, and if the problem persists, please contact us at connected.products@timex.com for further assistance.Will not link to my watch
Have tried at least a dozen times. Watch says it’s paired. App says it’s not. Have reloaded app. Have turned off phone and restarted. App is useless and some watch features not available.Chrisn62
Watch faces
How about more new watches faces.Issues
App stopped syncing with watch. I tried to download and install again and the text to reset my password never came through. This is pretty frustrating and I am worried about losing months of training data. Please help!Timex User—
Sync
Having issues syncing my iPhone 13 to the app.msed2023
They don't care about user problems
This app would be great if they fixed the altimeter problem. Unfortunately no one cares enough to do that so it's a two star app.Withnohandlebars
