Big yikes
Even with the recent updates, there are so many issues.
- Constantly logged out mid-call
- Unable to transfer (loading signal)
- Voicemail transcription not loading
- Voicemails not sending to email
We’ve worked with Cytracom support so many times over the last year and their resolutions never seem to last long. Our office staff is resorting to using their personal cell phones, sans app, frequently just to keep things running.
I’m pleased to say we’re demo-ing with other vendors. The day cannot come soon enough for our staff.
- Constantly logged out mid-call
- Unable to transfer (loading signal)
- Voicemail transcription not loading
- Voicemails not sending to email
We’ve worked with Cytracom support so many times over the last year and their resolutions never seem to last long. Our office staff is resorting to using their personal cell phones, sans app, frequently just to keep things running.
I’m pleased to say we’re demo-ing with other vendors. The day cannot come soon enough for our staff.
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Far from the best
Physical phone is great, app is one of the worst I’ve used.
The customer support is great, best in the business.
The physical in-office phone works properly. No problems with call forwarding or conference calls.
Standard options don’t exist. There is no “out of office” functionality, you have to-record your messages from scratch.
The app is just horrible. Listening to voicemail only works 40-50%. Similar results with calling. I have to reinstall the app almost weekly.
In conclusion: the customer support can get you through the rest of Cytracom’s failings. I used Ring Central a decade ago, and it was much better than Cytracom. I would not recommend them for a small business owner.
The customer support is great, best in the business.
The physical in-office phone works properly. No problems with call forwarding or conference calls.
Standard options don’t exist. There is no “out of office” functionality, you have to-record your messages from scratch.
The app is just horrible. Listening to voicemail only works 40-50%. Similar results with calling. I have to reinstall the app almost weekly.
In conclusion: the customer support can get you through the rest of Cytracom’s failings. I used Ring Central a decade ago, and it was much better than Cytracom. I would not recommend them for a small business owner.
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Poor Contacts option
I use both the desktop version and mobile version. I was able to add business contacts in the desktop version but it does not carry over when I login to the mobile app. The mobile app only allows you to have the extensions from our company or add all of your personal contacts from my cell phone. I don’t like having my personal contacts included on the app. Wish you would allow adding other contacts in the mobile app.
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