Aflac Agent Hub User Reviews

American Family Life Assurance Company of Columbus US

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Associate

You need to make Agent Hub available on FFS so we can scan all the documents in one file then send them in all together instead of having to take pictures one at a time. It would Keep us from going back and forth to add a page. Takes too long. Would be great on desktop if we could do it like I mentioned.

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aflac 02

4 years ago

Easy to use

I like the app but, there should be more choices than “wellness” and “other”. Confusing.

Gams2u

4 years ago

Filing claims

I have yet to be able to file a claim for my client using this app

deckers05

4 years ago

Love 😍

Love the convenience of this app.
Would like to see the signature pg fixed. I’m using an iPhone and after a PH signs the wellness form it will not not let me scroll down to press submit. TY!

T. Fab

4 years ago

Agent hub improvements

While I like the auto fill of the demographic info on policyholder the dependent when filing a claim is a pain! Many times when filing for dependent the date of birth is the trouble because of scrolling back to the month and year and most that I handle are pre 1980’s. I’m spending a substantial amount of time scrolling through the months and years to get to the correct date of birth as many times it’s a spouse and birth is pre 1980’s. If this could be updated where it is typed in vs scrolling this would be much improved. Unless all records have completed updates of dependents on policy to auto populate when dependent is selected, this will continue to be a problem. There are still many policyholders that have had policies for 32 plus years and their birth year is pre 1980’s.

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Jenice McCoy

4 years ago

Easy Claims

This app truly helps to provide the best possible service to customers!

jewelsco

5 years ago

Response from developer

Thank you for your feedback! It's great to hear that you are enjoying Agent Hub and we appreciate your review. We are continually adding new features and functionality so be on the look out and keep your app updated. Thank you for all that you do.

More upgrades

Fantastic app, keeps me informed but some additions would really go a long way:

Link to/ integrates with CCLM, FFS, CIS etc
Make the app more tablet friendly

Great Immersive Game

5 years ago

Agent Hub is Awesome

Awesome!!!

Kbrookec

5 years ago

Awful!

Awful app that doesn’t always update, especially on Saturday's. As a DSC, I need access to production as soon as possible without having to wait.

stombell

5 years ago

I am not able to put notes

I am not able to put notes to communicate details regards to the documents submitted, I could not find an option to submit authorization forms.

yaboow

5 years ago

Response from developer

Hello. Thank you for taking the time to send us a review - your feedback is both valued and appreciated. During processing we will review all documentation included in your claim when assessing benefits. Adding notes is not necessary so long as appropriate supporting documentation is included with your claim. However, if you wish to include a message for additional context, you can do so by including a message on a document when uploading the image. We are unable to provide a field for inputting a message due to system constraints. If you found this helpful it would be great if you could update your rating and review so other users can see the latest information. We apologize for any inconvenience. Thank you for all that you do.