Screenshotting ability
Response from developer
Hello. Thank you for taking the time to send us a review - your feedback is both valued and appreciated. We are constantly striving to release new and improved functionality in Agent Hub. One of the areas we will continue to develop are our analytics and reporting capabilities. We have some enhancements coming soon that should help with this. Keep your eyes peeled for new updates and announcements posted on Field Force Services. Thank you for all that you do.
Confronte problemas para enviar todos los documentos y los dividí en dos grupos
Great app
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Claims don’t go through!
Response from developer
Hi Robin. Thank you for taking the time to send us a review - your feedback is both valued and appreciated. Rest assured if your claim was submitted successfully through Agent Hub that it was received by Aflac HQ. Please use the Report an Issue feature in the app to notify us so we can research the specific cases you're referencing and address any confusion. We apologize for any inconvenience this may have caused and we're looking forward to hearing from you. Thank you for all that you do.
Love the App, hate Ping ID
Response from developer
Hello. Thank you for taking the time to send us a review - your feedback is both valued and appreciated. Agent Hub leverages uses the same authentication process that is standard across all Aflac systems. We apologize if this feels clunky but we have to comply with Aflac security policies and procedures to ensure our systems are kept safe. We will be sure to share your feedback with our security team to see if the login experience can be approved. If you found this helpful it would be great if you could update your rating and review so other users can see the latest information. We apologize for any inconvenience. Thank you for all that you do.
Documents
Response from developer
Hello. Thank you for taking the time to send us a review - your feedback is both valued and appreciated. We recently added the ability for your to upload images from your phone's gallery during the claims process. This should hopefully provide you with additional flexibility when getting document images added to a claim submission. You are currently unable to attach other file types but we do have this on our backlog to improve in the future. If you found this helpful it would be great if you could update your rating and review so other users can see the latest information. Thank you for all that you do.
Excellent Tool!
Response from developer
Hi Sarah. Thank you for your feedback! It's great to hear that you are enjoying Agent Hub and we appreciate your review. We are continually adding new features and functionality so be on the look out and keep your app updated. Thank you for all that you do.
