Folding Inconsistent
I used Hampr for a while. The concept is great. When I think about how often I pay a fee for someone else to cook my food, a chore I actually enjoy, it got me wondering why I don’t save my money and cook, and pay people to do the chores I don’t like.
The thing I didn’t like with Hampr was that the folding was inconsistent. They give their Washr’s guidelines, but there’s varying interpretation of those guidelines. Plus I have a preferred way of folding certain things to fit neatly in my closet.
I now have someone I pay to do my laundry consistently, and the way I’ve requested. The downside is I work only on her schedule. So if she’s sick or goes on vacation, I have to work around that. But it’s worth it because I can make special requests for what I want.
The thing I didn’t like with Hampr was that the folding was inconsistent. They give their Washr’s guidelines, but there’s varying interpretation of those guidelines. Plus I have a preferred way of folding certain things to fit neatly in my closet.
I now have someone I pay to do my laundry consistently, and the way I’ve requested. The downside is I work only on her schedule. So if she’s sick or goes on vacation, I have to work around that. But it’s worth it because I can make special requests for what I want.
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Washr Experience
I worked for Hampr as a Washr. I had 5 stars and was frequently “favorited” by clients. Today, I received a complaint that the clothes returned had a “strong urine odor.” This is literally impossible as I kept everything completely separated and in a different room. They just didn’t want to pay for their laundry. And Hampr refused to pay me for hours worth of work. This was my FIRST (and obviously ridiculous) complaint. They don’t care at all about their employees and there is no quality control of customers.
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Service is great, app is awful
The service from Hampr and the way it works is great. The app, not so much.
The “presets” settings does not work at all. Hanging preferences and dryer sheet usage is not saved. Every time you modify an existing preset, it saves a new one by sticking “modified” at the end. Now I have like 30 presets and none actually have what I want saved in the them. Has anyone tested this?
Also, simply modifying a load in an order is annoying. When you try to “update” the load and you scroll down it hasn’t detected an input yet, so when you tap it scrolls you back up. VERY ANNOYING. Also, if you modify a load it moves the load to the bottom of the load list.
If you need someone to test your app and come up with a long list of bugs, let me know.
The “presets” settings does not work at all. Hanging preferences and dryer sheet usage is not saved. Every time you modify an existing preset, it saves a new one by sticking “modified” at the end. Now I have like 30 presets and none actually have what I want saved in the them. Has anyone tested this?
Also, simply modifying a load in an order is annoying. When you try to “update” the load and you scroll down it hasn’t detected an input yet, so when you tap it scrolls you back up. VERY ANNOYING. Also, if you modify a load it moves the load to the bottom of the load list.
If you need someone to test your app and come up with a long list of bugs, let me know.
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USE WITH ADVISORY!!
I work 2 jobs, hours ranging from 10-24 hrs at a time. I starting using this app because out of convenience. I have been using them for a while now, over 8 months. I paid for the premium membership and had my clothes picked up pretty much biweekly, always followed their rules and never over stuffed my bags.
I tried to report a Washr (same related washer who claimed majority of my orders) for stealing my clothes and they said they don’t believe me. I have over $300 worth of my belongings missing and they haven’t reimbursed me. It took 3 weeks for a manager to even reach out to me. And once they did reach out, they said I was lying argued that my belongings weren’t stolen at all. Their reimbursement policy states if you claim your missing items within a certain time you’ll be able to get the money back. ITS A LIE. Daniel is rude, dismissive and the reason for this rating.
I tried to report a Washr (same related washer who claimed majority of my orders) for stealing my clothes and they said they don’t believe me. I have over $300 worth of my belongings missing and they haven’t reimbursed me. It took 3 weeks for a manager to even reach out to me. And once they did reach out, they said I was lying argued that my belongings weren’t stolen at all. Their reimbursement policy states if you claim your missing items within a certain time you’ll be able to get the money back. ITS A LIE. Daniel is rude, dismissive and the reason for this rating.
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Response from developer
Hi Jayda, we empathize with your frustration and have actively worked with you on the next steps. Regrettably, we haven't received a response yet. We would appreciate it if you could reach out to us again so that we can promptly resolve this issue.
Great service, app needs polishing
The service is great and reasonably priced compared to others that go by the pound.
The app needs some polishing.
The feature specifically around the preferences of the loads and saving them. Hanging toggle is not saved, nor is the dryer sheet preference when you select save new or save. Setting this every order for multiple loads is annoying.
When you attempt to edit the load preferences and if you scroll down and attempt to tap any button, it will automatically scroll you to the top. This is frustrating.
It continually appends MODIFIED to the end of the load preferences because there’s a Save New and a Save button that would seemingly do different things. But I can’t tell
Mostly because….
When you modify a load preference, it resorts the loads you have ready to go, and then I have to figure out which I’ve already modified and which I haven’t.
The app needs some polishing.
The feature specifically around the preferences of the loads and saving them. Hanging toggle is not saved, nor is the dryer sheet preference when you select save new or save. Setting this every order for multiple loads is annoying.
When you attempt to edit the load preferences and if you scroll down and attempt to tap any button, it will automatically scroll you to the top. This is frustrating.
It continually appends MODIFIED to the end of the load preferences because there’s a Save New and a Save button that would seemingly do different things. But I can’t tell
Mostly because….
When you modify a load preference, it resorts the loads you have ready to go, and then I have to figure out which I’ve already modified and which I haven’t.
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Amazing
They do a better job than the local dry cleaner for the clothes that just need to be laundered . I have a lady who is favored and she has been doing my orders since I started and she always does a great job. It’s worth the money for a busy household. I will continue to use them . They even hang the clothes up if you provide the hangers and instructions on what to hang up. Very customer friendly
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Response from developer
We are so glad to hear that you're enjoying the service. Thanks for the shout-out and happy hampring!
Not reliable
If it was a good day, my laundry order would be claimed. If it was bad day, no one claimed my orders ever. It is exhausting to wait or depend someone to do my laundry before I know how I could set my weekend schedule with 2 kids. I am rather have a laundry line up planning out than keep waiting and checking my app or text to see if anyone is claiming or accepting my orders or not…. It is disappointing to pay membership and it is reliable when I need.
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Response from developer
We understand how frustrating it can be to rely on someone else to do your laundry and plan your weekend around it, and the turnaround time for your order to be claimed falls short of your expectations. Our Support team is actively recruiting new washrs. We appreciate your patience as our service areas grow.
5 Stars
Over this past weekend I sent in three bundles of laundry to wash as I normally do. The Washr was new so I gave her grace for missing the two hour pickup window.
Pretty sure the return was on time though. Only one problem - I got a load of someone else’s laundry and was missing one of mine… Basically 90% of my tshirts, underwear and socks.
The Support Team launched an immediate investigation to track down my items and kept in constant contact with me with updates… Ok I may have pestered them a little. In the end, they located my things and returned them to me as well as returned the other customer’s items to them.
How many other businesses can you say go that kind of extra mile for customers? None that I know of.
Great job Ladies!
Pretty sure the return was on time though. Only one problem - I got a load of someone else’s laundry and was missing one of mine… Basically 90% of my tshirts, underwear and socks.
The Support Team launched an immediate investigation to track down my items and kept in constant contact with me with updates… Ok I may have pestered them a little. In the end, they located my things and returned them to me as well as returned the other customer’s items to them.
How many other businesses can you say go that kind of extra mile for customers? None that I know of.
Great job Ladies!
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Response from developer
We are thrilled to hear that our Support Team was able to promptly investigate and resolve the issue with your laundry order. We appreciate your kind words and look forward to serving you again in the future.
Waited 2 days and my laundry is still dirty
I tried twice to have my laundry done. The first day my order was never accepted. The second day it was accepted, but the person never came to pick it up. Customer service reached out, but didn’t offer any real solutions. They told me they contacted the “washer” and the washer would reach out soon to tell me their ETA. That never happened.
I have chronic pain which that makes doing laundry very difficult. I saved up money specifically to use this service and planned ahead to have my laundry washed when needed. 2 days later it is still dirty and I have no clean sheets for my bed. I have medical testing which will be a long appointment tomorrow and I will need to rest after and now I do not have my laundry done after hours of waiting.
I see lots of positive reviews, but my experience was negative. Customer service did refund me (fortunately) but this is a warning. If you are considering this service and you really NEED it, this may not be your best option. They don’t seem to take it very seriously, so I guess this is more of “nice to have” than something you can rely on.
I have chronic pain which that makes doing laundry very difficult. I saved up money specifically to use this service and planned ahead to have my laundry washed when needed. 2 days later it is still dirty and I have no clean sheets for my bed. I have medical testing which will be a long appointment tomorrow and I will need to rest after and now I do not have my laundry done after hours of waiting.
I see lots of positive reviews, but my experience was negative. Customer service did refund me (fortunately) but this is a warning. If you are considering this service and you really NEED it, this may not be your best option. They don’t seem to take it very seriously, so I guess this is more of “nice to have” than something you can rely on.
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Response from developer
Hi, Serae. We are so sorry you've had this experience. We strive to provide exceptional service to everyone, and we are always willing to work with our members to address any concerns or issues they may have.
Fantastic!
We love Hampr. We’ve had the same washer every time and she goes above and beyond every time. This saves me time right now as our apartments don’t have laundry available to us. I have a whole day gained now that I don’t have to go to the laundromat. Looking forward to many more months of great service!
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Response from developer
Reviews like this one warm our hampr hearts!
