How did this app get approved to launch?
Come on Senville. You make a great hvac product but this app is dragging us all down. Hire a UX (user experience) expert and have them test your app. They will have so many important suggestions to help you make the app better.
Possibly the worst app ever.
I bought a senville mini split to test it out as I have to install at least 7 -10 mini splits in my house. I bought one unit to test it out in our rental property. But boy am I going in a different direction. This app is truly the worst app on the planet. I have the strongest WiFi in my house but this unit seems unable to find it. It has been impossible to connect this to the app so I can control it remotely. There’s no point in investing in this stuff if one cannot control it wirelessly. Well, with so much competition in the market I’m pretty sure some other brand can deliver in this regard.
Show less
Please add feature to turn off LCD in app
I use the app way more than the remote and whenever the mini split has been turned off and then back on, the lit-up display with the set temperature shows up again. And then I have to find the remote to turn off the display because I can’t so that from the app. Please make a feature where I can use the app to turn off the LCD display.
Show less
Skip Senville, use Midea Air app
I had similar issues to others in terms of bugging this and general inconsistency with the native Senville app. After reviewing several user forms, I found that the third-party Midea mobile app would work just fine as an alternative remote controller for Senville units. Since they are all effectively manufactured by Midea and then rebranded under a different name (as many are in the sector) you’re effectively just using the original first party mobile app that’s also updated far more often than Senville’s (based on the release history here). Has been great for me and offered out of the box Alexa integration from day, one without an additional/updated Wi-Fi dongle purchase. Give it a shot when you are within Wi-Fi/Bluetooth range of your head units and see if it works for you!
Show less
Not a very good app
Pretty bad when Alexa hooks right up to my Senville Mini-Split and easily configures to put the unit on my network, but the Senville App falls right on it’s face following the exact same procedure. You would think Senville should be as seamless as Alexa, after all it’s their unit, but this app does not work either using blue tooth OR joining a network.
Show less
Great unless you want to use the app
The app never connected, unit gets stuck in AP mode and customer support is as responsive as sending letters through the mail. Long waits in between each email and some responses seem generic and don't help you but rather only waste your time, delaying a solution. If you're looking for smart features, I'd go elsewhere or just buy their unit minus the wifi option.
Show less
Cannot get to connect
Cannot get this app to connect to device. Did manage to connect to Alexa but it would only work occasionally. Reason I bought this brand is for mobile connectivity but it doesn’t even work
App is terrible
Worked great for a year. Now the app controls do nothing. Only way to change settings is from the physical remote.
Don’t waste your time
This is quite possibly one of the worst apps for a home appliance I have ever used. The app will only let me install one split ac unit and refuses to configure my second unit. To top it off, after failing to install the second unit the app gets stuck in an “operation failed” loop and won’t let me log back into my account. The only option is to delete the app, reinstall and log back in. I ended up just giving up on connecting my second unit. What an absolute train wreck and Senville should be embarrassed to have this app on the App Store.
Show less
Won’t connect
I tried with Android and IPhone apps, turned my own wi fi off, turned off 5ghz, nothing worked.
