this app has been the opposite of convenient, as has their website.
I answered all questions correctly to retrieve my login information and it said “reset request successful,” yet it takes me back to the same screen and no email option to reset login information.
If cannot get into our account, how are we supposed to pay in invoice? I realize there is an option to do so by phone, but if there’s a website and an app, then said website and app should be somewhat, oh, I don’t know… maybe useful and functional!
This is absolutely absurd and horrible from a user experience perspective. What awful customer service. If they want people to be able to conveniently pay their tolls, this ain’t it.
Don’t waste your time with with this app; it’s confusing, dysfunctional, and wildly unhelpful! Waste of time and phone storage. Super-annoying and buggy. I’d give 0 stars if I could. PA should be embarrassed.
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anonymousandannoyed13
Jmenelaws
Pamm's Phone