Leave a Review PA Toll Pay
useless, frustrating, glitchy nightmare
this app has been the opposite of convenient, as has their website.
I answered all questions correctly to retrieve my login information and it said “reset request successful,” yet it takes me back to the same screen and no email option to reset login information.
If cannot get into our account, how are we supposed to pay in invoice? I realize there is an option to do so by phone, but if there’s a website and an app, then said website and app should be somewhat, oh, I don’t know… maybe useful and functional!
This is absolutely absurd and horrible from a user experience perspective. What awful customer service. If they want people to be able to conveniently pay their tolls, this ain’t it.
Don’t waste your time with with this app; it’s confusing, dysfunctional, and wildly unhelpful! Waste of time and phone storage. Super-annoying and buggy. I’d give 0 stars if I could. PA should be embarrassed.Show lessanonymousandannoyed13
Don’t bother - it doesn’t work!
What a waste of time.Jmenelaws
Can’t Creat Account
Same issue as others. Tried multiple times to create an account and kept kicking me out when entering credit card month. Super frustrating.Pamm's Phone
UI issues and Full Prepaid amount not available
Update: if you don’t choose auto renewal with a credit card they charge you $10 for something. Added one star back.
Hi, could someone get back to me. I prepaid $35 and only $25 shows up. Thanks. Also, when you put your phone number in to register you can’t hit submit. It is covered up and you have to click off the phone number to see the submit button. Seems like something that would be an easy fix. Thanks!Show lessangry at adds
Developer Response
Please send us an email at mobilesupport@ezpass.csc.paturnpike.com and we will be happy to assist! Thank you.Impossible to create account
Same here! Can’t get passed the expiration date of my credit card.Clo12h-01
Objectively terrible application
I don’t know where to begin. Even if the services were functional (spoiler alert, they’re not), the menu is so difficult to use, the text is so small, and the app is organized so poorly that one cannot even reach the failure points with ease. In trying to convert from Toll By Plate to EZ Pass, the user reaches an infinite spinning wheel on submission. User entered values reset arbitrarily at many points during the process. New vehicles cannot be added in the app. These are just the explicit problems, which don’t include silently failing processes.
I have never in my life seen an intern develop an application quite this bad. This is either intentionally so terrible that it’s goal is to PREVENT users from paying their tolls, or the leadership that hired the developers have failed entirely to screen the applicants, only to have hired literal cardboard boxes that havShow lessHockeylax7595
Developer Response
You're using an outdated version of the app. Please update to the latest version, and if you continue to experience any issues, have any questions or concerns, please feel free to contact us at mobilesupport@ezpass.csc.paturnpike.com. We hope you'll find that the latest version of the app is both stable and user friendly, but we welcome any constructive input you may have for an overall better user experience. We do take all comments, whether positive or critical, seriously and would greatly appreciate the opportunity to help.App works, I think
The app seems to work. The only problem I see now is that the type is huge so it’s hard to read at times. I wrote a review a couple of weeks ago saying that the app doesn’t work at all. The developer responded saying the system was down when I was accessing it and could I revise my review. Okay, I could do that — except that this stupid Apple Apps system won’t let me edit my original review (I’ve spent about 20 minutes now trying to make it work) so I just have to write a new one. SO…. with having to try to get signed up on the web and on my phone, having to call in to a live customer service rep to get pay-by-plate transferred to my new Ez-pass account, trying to edit my review, etc., I’ve spent over 3 hours on all of this. Not EZ.Show lessBeth_gt
Developer Response
We apologize for the inconvenience, but all E-ZPass Systems were down for scheduled maintenance on 1/6 when you were trying to access your account. Please try again and let us know your results. We'd appreciate it if you would update your review! If you have any questions or need further assistance, feel free to contact us at mobileadmin@ezpass.csc.paturnpike.com.App Refuses to Load
After clicking “I have an invoice, the app immediately crashes and sends me back to my Home Screen. Unfortunately it seems like the website also does not work properly and I am not able to select a state in the state drop-down. Extremely frustrating. I see from another comment there was planned maintenance on December 1 and 2nd, it is now Dec 5 and the app and website are still unusable, and there is no notification indicating that the app or website is currently being worked on or updated.Show lesskjjohnson447
Not accessible, not functional, pursuing legal action
If this app is funded by taxpayers, we deserve a refund. The garbage fonts are barely legible, contrast is poor, and that’s on the only screen I can get to. This app has been unable to do anything other than take my personal information and lock it behind an account that the stupid API can’t even find. I hope I get taken to jail over unpaid tolls so that I can sue the developers and the state of PA. Special thanks to TransCore in Nashville for not being able to provide a baseline service.Show lessRocksky
Always drop
Same thing for me, when i arrive to put credit card info the app dropp. Not able to do my paymentChuck 450
