Leave a Review SEPTA
Barely Functions
This app is very poorly made. For example; when I log in, I click the “keep me logged in” option, yet it still logs me out after I close the app. Also, sometimes I will be logged in and it still says “sign in” in the top right corner.
Furthermore, it requires me to change my password every 3 months, and then when I tried to the app said that the current password I put in was incorrect. “Thats fine, I’ll just go to log in and use the forgot password feature.” I think, except the forgot password feature doesn’t work either.
At this point Im just going to go back to reloading my septa key on the kiosks because of how broken this app is.Show lessP4UL30105
Basically pointless - ZERO accuracy and logs me out constantly
I don't understand. The home screen of the app allegedly shows when the next trolley or bus will arrive. But I don't know where they're getting these numbers from, because I can't think of a SINGLE time the app has been accurate. So what's the point of having little maps and saying my trolley arrives in 11 minutes if I'm actually going to be standing in the rain for a half hour? Or that my bus is 5 minutes late when it actually is 17 minutes late? Also, no matter how many times I click "Keep Me Logged In" I get signed out every other day. I have my Key Card linked to the account, but I can't use my phone for Tap to Pay, I still have to use the physical card. At this point it just feels like the whole app is mocking me for even wanting to believe it could be useful on ANY level.Show lessKaty A.D.
Good but one problem
Overall very good. One problem and one suggestion: Problem: The app used to push notifications and alerts to your phone for the route or trains that you choose. The notifications have stopped even though they are turned on in the app and in phone settings. Suggestion: when checking next to arrive trains it would be helpful to have a spinning symbol that lets you know when it is refreshing. Sometimes you don’t realize you are looking at an old status because it is in the process of refreshing.Show lesslsT51stD