I just can’t wait till I can get a car
I’ve been using greyhound for about 7 years. Sometimes it’s smooth sailing and sometimes it’s absolutely dangerous and the worst. But I’ve have more bad stories than I have more good stories. They just need to be more professional, nice, and thorough. Just a month ago we were stranded in the middle of nowhere for 3 HOURS and all the passengers had to figure out ourselves what happened bc the bus driver didn’t really communicate with us. We were hit and sweaty bc since the bus broke down the AC turned off too and we couldn’t go outside to catch air because we were pulled against the side of the high way. Together as passengers we convinced the driver to exit the high way since he was super close and he did. After that he never communicated with us what happened next. Greyhound is just super unprofessional and unethical
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Buses are not good
No wifi, During rain your luggage will get wet.
Beware Refunds are Not 100% of initial value
If you’re expecting the same customer experience as with normal airlines or car rental, especially related to fairness with services not provided and refund for missed bus routes or missed connections, you will be extremely disappointed. Greyhound will do everything possible to NOT refund you. You cannot talk to a human about a refund, you must use a written portal submission and wait for them to evaluate the situation and come back to you. Furthermore, even though they know your greyhound connections and full scope of your journey, they will likely NOT wait for your bus if it is delayed (even only if delayed by 15 minutes). This business practice would have left me stranded for 24 hours in foreign town.
If you have no other option and have lots of flexibility with days you are traveling, use greyhound, but I would only pay in advance for routes you are positive you are going to take. If you expect to cancel, they will likely not give you 100% of your money back.
Check the terms of their refund policy (which is complicated and messy).
If you have no other option and have lots of flexibility with days you are traveling, use greyhound, but I would only pay in advance for routes you are positive you are going to take. If you expect to cancel, they will likely not give you 100% of your money back.
Check the terms of their refund policy (which is complicated and messy).
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