Wrong gate provided by staff and screen system
Booked a bus ride to Philadelphia that was supposed to leave at 12:01PM this past Friday. I got to the station at 11:30AM. I asked the help desk which gate the bus was leaving from and was instructed to wait at the wrong gate. My friend and I searched for the bus outside but saw all the doors were closed unaware that our bus was already loaded. We over hear someone looking for the same bus but was instructed to go to a different gate. Once we confirmed, we rushed to the correct gate and the bus took off right before our eyes. A MINUTE EARLIER THAN SCHEDULED. When we went to the help desk again they were unapologetic about providing the wrong instructions as well as cruel by insinuating that we would have a chance to get our money back by visiting a different help desk for a refund or voucher to a new bus. No refund was issued and the new help desk called the original one we spoke to confirm the story. It was ultimately a waste of time. They were condescending and made the situation seem like it was no big deal. We won’t be using these services again. Extremely poor experience and had to pay double the money for a new bus ticket loading at a different location as well as expense a cab to get there. I will be be disputing this for services not rendered
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