Leave a Review PA Toll Pay
Bugs, bugs, aggravating bugs.
Does a fine job with displaying and reporting toll usage, but I’ve run into several aggravating bugs. One of the major ones is trying to update your payment info. The credit card number field does not capture input, despite the cursor sliding right. When you tap the button the submit, validation fails.
Time to sit on hold again and talk to the customer service reps. Cannot wait. Hats off to the app dev for failing to do even the barest minimum of QA testing. Seriously, how difficult is it to write an automated test suite? Answer: not that hard unless you’re outsourcing your dev work to an offshore body shop.Show lessCPJ76
Terrible app!
This app needs a major update. Each time I try to log in I get a message that my user name is required, even though it’s already entered! After typing it in I often still the get the message.
Also, when I try to input my credit card info the screen freezes and won’t allow me to proceed to make a payment.
I’m forced to use the desktop version, which requires me to make a larger payment ($70 minimum vs $35) than I want.Show lessD. Ernie
Had difficulty adding credit card
I wanted to change my credit card info using the ‘Enter Manually’ option and it was indeed hard manual labor. Took me multiple attempts having to close and open the app several times before I managed to add a credit card. No error message - I entered and verified my entries but the app would just freeze.
The app is otherwise pleasant looking and easy to navigate. The website however is pretty ordinary although it works well.Show lessSrini Murali
Intuitive but Buggy
The app was easy enough to use, but haven’t been able to add my CC via scan or manual entry. Call center keeps hanging up on me too so for now I guess I’m paying cash... Looks like this issue dates back over a year, so 2 stars since no improvements have been made.GLJ5253
Not so Easy pass
First off Id like to say Turn Pikes charging you is a sick joke. Secondly I bought an e-zpass because I am tired of having to deal the confusing entries and exits off the turn pike what with gps not making it any easier. Thirdly I have tried on multiple devices on both the website and the app to input my payment information, my card is valid and I have sufficient funds. After sitting pressing the button to add payment for a good half hour I am quite honestly done with this product and I would rather take a train or plane than have to deal with this...Show lessidgafaprbidiaw
Lost/Stolen
The app misleadingly allows you to disable a transponder, while reporting it lost or stolen is a separate selection (and you will be charged $10). This implies that you can simply disable it and presumably re-enable in the future.
Customer service indicates that it doesn’t actually doesn’t work this way and once you select this, you have cancelled the transponder, you will be charged $10, and if you don’t get a replacement your account will be closed. My app still shows that I have not reported my transponder lost/stolen but in fact it has been.
Fix your App!! Either way would be fine but misleading is not fine. Be clear and by the way save your customer service people hours of explaining this to people.Show lessmmqar
Developer Response
We’re sorry for any confusion you may have experienced, but the app is working exactly as designed. When you disable a transponder (as you refer to it), you are reporting the transponder lost/stolen. There is a highlighted message at the top of the screen indicating that a $10 charge will be assessed for a lost/stolen transponder. If you find your transponder in the future, you can absolutely mark it active, at which point the transponder becomes active again within 24-48 hours and any lost/stolen fees are reversed. If you have only one transponder on your account and report it lost/stolen, our Customer Service department will attempt to contact you to see if you want a replacement or would prefer to close your account. We hope this clears up any confusion. Please email us at mobilesupport@ezpass.csc.paturnpike.com if you have any further questions or need further clarification. We ask and encourage you to consider updating your review to reflect a more fair and accurate rating.Might as well use your computer instead
This app barely decent. It looks okay, and is simple enough to navigate, but makes the simplest of tasks more challenging. Forget trying to add a card on this app. I tried multiple cards on different days and it still refuses to work. The app is to make paying them more convenient, and it has only done the opposite for me. Now I have to pull out my laptop and start from the beginning on there, when I should have been able to add my card and make a payment the first time I tried on the app.Show lessKelli JC
Developer Response
We’re sorry you’re having difficulty with the credit card scanning feature. We are aware of some of the limitations with it and are currently working on updating the credit card scanning functionality. The Pennsylvania Turnpike Commission created this app to serve as an additional tool to help our E-ZPass customers better monitor their account activity, and there are many other features beyond adding credit cards that you will surely find beneficial. We encourage you to explore other areas of the app and maybe your opinion might even be swayed!No Push Notifications
It does not provide push notifications when charges are made to your account. Including hidden VToll fees (sometime PTC charges you $10 without warning when THEIR equipment malfunctions).
Entirely useless, doesn’t even keep you logged in when you login. You may as well access their website with Safari.Show lessFulldecent
Able to see account, can’t update payment method
As stated. Info was all correct, but wasn’t able to add a new payment method. Card scan didn’t work (chase sapphire reserve), when entering numbers manually the “done” button simply didn’t do anything when pressed.
Update: Killed the app, re-launched, card scan still didn’t work but manual entry went just fine. Odd bug?Show lesseykanal
Developer Response
Thank you for your feedback. We’re sorry you’re having difficulty with the credit card scanning feature, but we're glad you were at least able to enter the credit card manually. We are aware of some of the limitations with scanning credit cards and are working on updating the functionality. We plan to release a new version of the credit card scanner soon. Thank you for your patience!Not working
Credit cards for payment. Cannot scan or enter manually.
Auto scan will not complete after full green square appears around card.
Manually entering will not accept the “done” button. No action occurs after selecting done with info filled in.ghshawn
