Leave a Review GolfPass
Problem
I set up app on my i pad...i have to turn it sideways to watch video...pick.me .up
Broke their own app
App no longer functions in landscape on 2020 4th Gen 12.9” iPad Pro with iPadOS 14.1. Basically unusable. 😡LaurenceS67
Difficult
Make it very difficult to cancel/end your membershipFortniteGod_23
06498750
I’ve called two or three times since my last review on 9/16/2020 with no results. Spoke with customer service rep Friday afternoon and was promised a call back from a supervisor on Saturday. Never happened.Flameboy6389
Not Receiving Tee Time Credits with Annual Pass
I purchased the annual pass through the App Store on July 7 and still have not received any of the monthly tee time credits promised as part of the membership agreement. On the App, my membership card lists “member since July 07, 2021” and “valid through July 07, 2022.” It should be for this year, not next year.
I’ve called the customer service number several times to have these issues resolved, and have been told they will be fixed each time, but they still are not. There is no email address to try to contact for further support, only one phone number to call, where I end up having the same conversation each time.
One customer service rep did send promotional credits as compensation for these ongoing issues, but those are only valid Monday through Thursday and I can only golf on weekends, so they are not much help.Show lessDrew_198
Developer Response
Hello, Drew. We appreciate you taking the time to review our app. We understand there has been an issue with your membership. Our team is working hard to determine the cause of your enrollment dates being set for a future period of time. You were right in contacting the Member Care Team to communicate this issue. We have alerted the teams internally of the open case. Please contact your Member Care as soon as you can and reference Case #06421238. Our supervisors are waiting to collect additional details from you.Subscription
Became a member in April 2020 but have not received my TaylorMade golf balls. When I have called customer service, I have been given the runaround. Probably will not renew my subscription next year.Rep3716
Developer Response
Thank you for taking the time to leave us a review on our app. We are sorry to hear there has been some trouble with delivery of your one dozen TaylorMade golf balls. To ensure a quick delivery, confirm the address on your account is the correct shipping details where you would like the balls sent. You can manage your account settings in the Member Management Portal. If you have a unique shipping and billing address, make sure the correct one is used in the shipping address field. You can also call the Member Care team to update your address. Do not hesitate to reach out if your order is still not delivered.Breaking 90
Today was the first time I broke 90, I want to thank Martin chuck and his series Breaking 90, I shot a 88 at a course a month ago I shot 97, what a great learning tool this app is. I highly recommend it!!Balatord
Developer Response
Hi, Balatord. It is great to hear you learned so much from Breaking 90. We will share your positive feedback with Martin Chuck and the entire team. Next up, Breaking 80!Ready to Lower your Handicap??
Undeniably the BEST content available, no matter where you get your golf content from!! This is absolutely insane, from lessons, daily routines to Feherty!!!! Look no further and your game will change!!Portraits3
Developer Response
Hi, Portraits. We appreciate the kind review! Is it great to see members enjoying all of the different genres available with GOLFPASS. We look forward to hearing how your handicap has improved as you dive into even more instruction series with our coaches.Love but...
Love the app and all the choices of shows on here. My only issue is I would love the ability to have a amazon fire stick channel or at least the ability to stream to a fire stick especially in this day and age. I think most people have a fire stick not a roku. Hope you begin to support I find myself not watching as much because of that.Show lessRod11B
Video playbacks
Can you please address the problem with viewing video. You cannot watch it in Landscape mode on iPads. Apart from that one thing I’m living the whole set up of GOLFPASS. Cracking jobRodgeEK
Developer Response
Hello, Rodge. Thanks for taking the time to leave us a review. Your feedback about a landscape option when viewing the app on an iPad has been escalated. We prioritize member comments for our feature requests. We will share an update when this feature is available. We are glad you are still finding the library of GOLFPASS videos enjoyable.
