Invalid tests
I have been using Cue reader for our family gatherings. I had some invalid tests. When I contacted Cue, they were very fast and thorough. They replaced the cartridges fast. Thanks for great customer service. This is a fantastic home test reader. Looking forward to more home tests, particularly for kids.
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Making travel less of a headache
Super easy to use the app I was able to use it for travel which made travel even less hectic than it already is I recommend this to anyone and everyone that app was super quick the people are super helpful I haven’t had any problems up to now
Fine but MAJOR problems
The app is fine, it’s great having an at home test, BUT twice now the app has forced a software update DURING A TEST, that forced me to waste an expensive swab and cartridge because a software update wasn’t triggered before the test started.
This is basic software engineering, and super disappointing they can’t get it right.
This is basic software engineering, and super disappointing they can’t get it right.
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Stopped Working
It worked great the first two times I used it. Tried to use it yesterday and 2 tests both said error with the cartridges. Decided to update the app & now I can’t even open the app because it says my phone is jailbroken & won’t operate on jailbroken devices… my phone is a normal iPhone purchased straight from the store with no changes. I can guarantee it’s not jailbroken.
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Be wary about the fine print
I added a membership to the cart and Cue automatically adds extra products to your cart with out consent and then customer service won’t refund it.
Also be warned that the monthly memberships are a full year commitment which is nestled in their fine print. And there is apparently no way to preemptively stop it from auto renewing. So you are told that “you will LIKELY get an email about it” but apparently it’s nearly impossible to get out of this program.
Also be warned that the monthly memberships are a full year commitment which is nestled in their fine print. And there is apparently no way to preemptively stop it from auto renewing. So you are told that “you will LIKELY get an email about it” but apparently it’s nearly impossible to get out of this program.
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Amazing device, almost seamless experience
I am blown away by what the Cue Health device can do: administer a lab-quality COVID test in under 20 minutes from the comfort of your own home. Installing and using the app was mostly seamless— the only hiccups I experienced were (1) my first test came back “Invalid” (apparently I didn’t swab my nose well enough the first time), and (2) when setting up a profile for my child, the authentication process kept failing after the PRIVO page said “success”. But Cue’s tech support folks were super helpful, and straightened it out pretty quickly. All in all I far prefer this over driving to a testing site. The convenience is hard to beat!
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Unclear where to see results
I had a COVID test from a provider who used this device and app, and instructed me to find my results in the app. The Cue app sent me notifications and emails to see my results, yet my results don’t show up in the app. The notifications don’t link to my results, or tell me how to find my results, either. Tons of popup windows make the app difficult to navigate, and basic functionality (like displaying my results) is missing. UX is super poor
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