Do not purchase any more cue products!
This is my third attempt to write a complete review and warning about cue’s dangerously fraudulent business practices! App Store keeps kicking me out! Short version: Cue no longer sells COVID cartridges at all, due to fda warning issued in may 2024: too many false negatives after cue made unapproved changes to cartridge chemistry after receiving emergency approval in 2020. Cue has closed all, means of communication, and fda recommends users discard all unused test kits. This app will NOT allow you to use those test kits, so you are out $50 for each of those. APPLE Should remove this app for the App Store asap!
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Bricked our tests, no customer service
I’ve used the device successfully in the past, but they must have changed something recently. I can no longer use the tests that we have, even though have not expired. I’ve tried calling their help line, but apparently that number has been deactivated. I’ve also tried emailing their support, but it’s been several days without a response. It’s very frustrating to have several tests at hand that are apparently useless. Also, apparently the FDA has recalled their tests for giving the wrong results, so maybe that’s why they’ve bricked these tests, in which case the 1 star rating is valid.
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Good when it works
Touted as almost as accurate as a PCR test, the Cue reader is really handy to have at one's disposal. And when it works, it's great. The problems I have with it are the cost and reliability of the tests. Three times I've had the reader claim something had gone wrong with the test and cancelled it. That's $150 out the window. If you're going to charge a premium price for a premium product, make sure it works or have an easy way to refund your customers.
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Response from developer
Thank you for your feedback! This is definitely not the experience we want you to have. If you are still experiencing issues, please email support@cuehealth.com and a member of our Support Team will investigate.
Works fairly well most times, but
I’ve been using this system at work for a few years now, and have mixed reviews. I work for one of the largest tech companies around and they do a humongous business with this company. I run into problems occasionally with a invalid return on my test, or I have had multiple test cancellations for no known reason. These test kits cost a lot of money, and although I’ve recently found ways to get reimbursed for a wasted test, this is extremely inconvenient and a nuisance to me and my thousands of coworkers. just now, while running a test, I got prompted to do a software update again using this reader, something I’ve done most recently two weeks prior. Doing a update in the middle of a test is something I’ve learned not to do, as I risk test cancellation. At $60-$80 a pop, this is no laughing matter, and these issues need to be resolved in order to keep this system more credible. I do like the PDF results notifications regarding my test, that in the software interface seems to work really well.
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Response from developer
Thank you for your feedback! If you are still experiencing test cancellations, please email support@cuehealth.com and a member of our Support Team will investigate.
Never left the house
No more appointments, no more waiting in lines, results in 20 mins … what more do you want?!?! Fast, accurate and if anything goes wrong (because chemistry and biology don’t always behave as expected) then FREE replacement. I’m sold! Can’t wait for the menu expansion where other tests are offered. I would get the reader now before price goes up once the other tests come out ;)
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Response from developer
Thank you for using Cue!
Great to have
I love this product, even though it is super expensive. Easy to use and you get detailed information that is said to be much more accurate than conventional COVID tests. I consider it the price of being able to engage in relatively risky activities lik going to a movie or play without unduly risking others.
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Response from developer
It's great to hear Cue is bringing you peace of mind!
Excellent patient experience
I love this app. But anyone can creat an app and a device. The patient care is what is truly impressive about Cue.
I tested positive for Covid yesterday after being symptomatic for a day. The app gave me the option of getting connected to a healthcare provider to get an antiviral prescription. I was on a video chat with them within 15 minutes. And I had my antivirals within a hour. Amazing!
I tested positive for Covid yesterday after being symptomatic for a day. The app gave me the option of getting connected to a healthcare provider to get an antiviral prescription. I was on a video chat with them within 15 minutes. And I had my antivirals within a hour. Amazing!
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Response from developer
Thank you for using Cue!
Cool when it works, bad support
Cue reader and app were marvelous for the first year. Now the reader is a brick and won’t charge, run tests, or do anything. Probably something to do with this thing having a battery in it and not just working off line power like a normal well thought out device. Oh and this is after waiting months for an app update to stop it from crashing right away on login (can’t use the device at all if the app won’t launch). Support will give you the run around and send up cases to “technical support” wasting your time. They should just be able to send me a replacement reader without any of this ridiculous fuss. $200 reader + $650 tests + $20/mo membership that are completely useless. By the time this is resolved I won’t need a COVID test. Do not depend on this device or app for anything. It is a nice to have convenience that rarely works.
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Seriously!? Another of those apps…
Made by infantile developers who just make money by selling your data. Difficult to setup with lots of clicks and passwords. Cartridges either malfunction or go out of date. Bluetooth connection fails. App randomly discards fresh cartridges as spent. Thousands of hoops and hooks. You get through 5 cartridges before getting any reading. I am not sure what those wonkers optimize for. It makes the whole system unusable. It takes hours to make it work.
And it needs to download half a gig to your phone. Who programmed it? Microsoft?
And it needs to download half a gig to your phone. Who programmed it? Microsoft?
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Love the app.
The app itself is fantastic and easy to use, have resolved the issue where it crashed every time I try to enter a password, after I reinstalled it, so returning to 5 star rating.
