Latest version does not work
I’ve been a thérapie customer for years. Following the latest app update about a week ago, it’s become unusable. I get stuck on a screen just after logging in, where it does not allow me to click the “continue” button even after I’ve entered all my information. There seems to be no way to contact Thérapie to inform them of this bug other than posting a negative review on the App Store - in any case, it’s surely an app glitch. Who knows if they’ll see this though to be able to correct the problem.
Show less
Rubbish app
The app doesn’t allow you to change any personal details, instead you have to go through their team to do anything which takes weeks to change. Furthermore my paid sessions don’t show on the app, so I cannot book and change appointments on the app, instead I have to call up, wait on the phone and have to book that way. I cannot see what slots are available or anything!!
Show less
Won’t let me reset password
I’ve never been able to get the app to work. It’s supposed to let me see the bookings for appointments I paid £1200 for. I feel like I’ve been ripped off as I’ve been in constant contact with customer service explaining by email including screenshots that it says I’ve been emailed a password reset but I’ve never received one. I was told on the phone that I’d booked 8 emsella plus 4 emsculpt but never received all the treatments. Don’t pay this company over the phone until you have an email from them detailing exactly what you’re paying for and the price.
Show less