Leave a Review Backbone
Too expensive waste of money get an Xbox controller instead cheaper and better
I bought the backbone June 8 and I was happy I could play Xbox steam PlayStation all of it for free then I started just playing on my pc again then I got a message that I was being charged for a “FREE” trial which I never redeemed and i thought must have been a mistake and reported it and them today I put my phone in and wanted to play some Xbox and I get a pop up saying I need to buy a subscription? I try steam,subscription I tried PlayStation no also a subscription like what I paid 100 US dollars to play games on my phone anywhere for FREE but no now I have to pay a MONTHLY subscription for 30 dollars I rather play touchscreen like this is the most What I wanted what I got type of situation like 100 dollars for this is crazy then a monthly payment for an extra 30 dollars like just buy a 30 Xbox controller and you get the EXACT same thing just no more monthly subscription or insane price then now I can’t refund it because it’s been over 30 days like I false marketing claiming unlimited gaming for one hefty price well no not what your getting very disappointing to see me burn my money on thisShow lessChemsborgor
Very aggravating
I would totally give this product a 5 star rating, I absolutely love the backbone...
However, about 11 month into owning one, which was given to me from my girlfriend for Xmas, it started making random screenshots.. multiple times.. did some research, turned out it was somewhat of a common issue..
The company honored my warranty, sent a shipping label and I sent it off same day... it took a week to get there (from Chicago), a week to process my warranty claim, and another week to receive my replacement..
Everything worked swell up until last week, the backbone stopped working... right during gameplay.. it's some sort of connection issue... both my iPhone 14 Pro Max and the backbone app are updated..
Notified backbone again via their website and they gotten back to me via email... Demian, confirmed my name, account, shipping address, etc.. I sent the pictures of the backbone as requested... haven't heard from them since.. it's been almost 2 weeks now and still no resolution..
I suffer from PTSD and using the backbone actually helps me mentally..
If this gets resolved asap, I will remove my 1 star rating and give them a 5.. I understand that there's defects in products sometimes, but as long as the company can honor and stand by their product along with great customer service, I'm willing to be patient..
But it's almost 2 weeks and still nothing..Show lessDubb Sac
Not bad
I’m pretty happy that you can play assassin’s creed odyssey, and several other cloud games. What they don’t tell you is that it takes an annual fee of $40 a year to play on Backbone. I’m also pretty frustrated that I bought this less than a week ago and there now coming out with a USB-C type. I really hope Backbone has a solution or an adapter for older phones for those of us going to upgrade. Overall, I really enjoy it but I also wish you could put a tablet in it instead of a phone just so that you could see better. But it plays Diablo, immortal, assassin’s, creed, odyssey, monster, hunter world, and many other cloud games very well. It even sees all my old saves and loads. I’ve been very surprised. The controller is basically the exact same as my Xbox controller the buttons are just a tiny bit smaller and thinner. We have been looking for an alternative to buy a Nintendo switches for Travel . And I think this is it. I’ve been able to hook up my Steam account, Xbox account, Twitch and I’m hoping to eventually be able to hook up Amazons new world. If they ever get to it that would be cool! There are cheaper alternatives that are just as good but for $100 this feels like it’s built well and will last. Time will tell.Show lessRktmtnman