Leave a Review Pop In A Box
The worst, absolute WORST pop retailer to date
Im not a big reviewer, I have a job and a busy life so I don’t have much time for it. But this review is important to me. Pop in a box has got to be the absolute worst retailer I’ve ever had the displeasure of coming across. I pray customer service isn’t getting paid for wasting people’s time—ineffective, useless, incompetent. I ordered one pop, and one pop only. Had trouble with payment, even though money is surplus. They wouldn’t update my payment method, wouldn’t let me change it, wouldn’t help. Last time I ever order from pop in a box. TRASH. Absolute trash.Show lessPopHoe
Developer Response
Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Please can you contact through your online account asking for myself (Tim) so I can look to resolve this for you? Kind regards, Tim.Took money a week later
So so far my experience was not bad but then I pre-ordered the Wanda Funko pop on the 16 of July but my money was taken on the 23 of July which doesn’t make sense what if I didn’t realise I still had to pay for it a week later and bought something else and didn’t have the money like I don’t understand why my money wasn’t taken straight out of my account when I first pre-ordered itShow lesslpaigewx
Developer Response
Hi there, thank you for your review. When placing a pre-order, if you pay via a third party payment method, such as PayPal, they will take your payment straight away and hold it until the release date. However, if you pay via card no payment will be taken until your order is dispatched. I hope this helps. -TimLose money to fix their mistake
Placed order but got an error saying it wasn’t placed and to place my order again. Checked email and account history and no order. Placed order again and received a confirmation email instantly and it showed in my history. Several hours later I received a second confirmation email. Contacted support within 5 minutes of the email and they couldn’t help had to ship it back when I received the product. 2 weeks later it was shipped and contacted them and was told I had to pay out of pocket to ship it back to them. Bad practice.Show lessCuPaReO
Developer Response
Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Please can you contact through your online account asking for myself (Tim) so I can look to resolve this for you? Kind regards, Tim.Don’t buy anything from these people
Don’t do it. They will just take your money. I never received my order and I contacted them about it. They said “sorry can’t help you.” Do not download!!Rober.t
Bad app
I ordered a funko pop 4 months ago, I know that pre orders take longer but they have not updated me at all, I can’t find anywhere to cancel the order, I can’t get ahold of anyone and also it doesn’t let me know at all when they will be in stock with the item that I ordered 4 months ago. Horrible app, horrible workShow lessAnthony A13
😡
JUST TERRIBLE!!!!dude9827
BLB
the app is very slow don't waste your timedr russo
Bad business practice
I loved pop in a box. They were my go to for exclusive pops. Then I started noticing that people had the pops before pop in a box shipped. You send them a message and they respond “we haven’t received stock yet”, a few weeks later you get yours. Ok. But then the advertise their own EXCLUSIVE. You excitedly await for them to drop so you can order. 2 months go by, you message them, do you have a release date? Nope. Then the next week, you start seeing people receiving theirs and posting them. You message them, they say “we haven’t received stock yet” but apparently they did because it’s THEIR exclusive with THEIR sticker. You message them with the pictures. They say “sorry, we oversold our stock”. WHAT?? I’ve been waiting 3 months since ordering them. 1 for me 1 for my brothers Xmas present which clearly will probably be next Xmas. This is NOT how customers should be treated. I’m not even sure IF or WHEN there will be a restock. Very unhappy.Show lessHdsdch
Developer Response
Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Please can you contact through your online account asking for myself so I can look to resolve this for you? Kind regards, Tim.Good Start but GUI needs ALOT of work
In terms of functionality it works like it’s suppose to, but I’m a little disappointed that a custom GUI wasn’t developed for the app. It seem that they’ve just taken the web version and turned into an app for a quick release which kind of defeats the purpose of an app.
Apps are made to be convenient and mobile shortcuts when we don’t have access to our computers but at this point I think accessing the website from my computer is less of a headache.
- The app takes longer than it should to load up and switch between tabs,
- The pop tracker function is slightly glitchy when trying to choose between liking/disliking (the scroll menu often gets cut off, and can be difficult to close)
- Overall it’s slower and more glitchy than the web version
All in all I still manage to get what I want done but I would’ve much rather preferred a new custom GUI with a intuitive interface and sleek design. Which is why I think this app is 3 stars, it’s average and not more not less.Show lessFxllen_SK
Developer Response
Thank you truly for leaving this honest review. Your comments on our App are greatly appreciated, and I will be sure to pass this feedback over to our Development Team so we can look into this further. Many thanks, Tim.Good idea but some faults
The app is good and has a good idea of subscriptions and how they work. I have been in the subscription for about 4 months now and have had no concerns what so ever.
However, in the app whenever i try to open the pop tracker tab the app seems to crash or just not load. As looking through the reviews this is happening to multiple people too. Please get this resolved as it would make managing my pops and what i like much much easier!Show lessBobbyslinger
Developer Response
Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Please can you contact through your online account asking for myself so I can look to resolve this for you? Kind regards, Tim.
