Super fast delivery!!
I don’t know why I see bad reviews but my food came within 30 minutes of ordering. I messaged tomato.mx since it was my first time using the app and they immediately responded. Super helpful, very fast and loved my food. Thank you Tomato.mx you are a life saver on my trip in tulum!!! Please use this delivery service🙌🏻🙌🏻Sabrina Buitrago
Zero customer service
This place takes order and sloooooooowly fills them. If there’s no delivery driver and you are sitting at home hungry, no one will respond to your WhatsApp.ChrisB1974
Worst delivery app I’ve ever used
This is the most trash app I’ve ever used, nothing works. There’s no way to contact the driver or the restaurant . Only reason people use it is because they have a monopoly in tulum.fghgghhhhh
Developer Response
Hello! We are sorry for your experience, but you can contact our customer service easily from the app, it’s strange you didn’t find it because you can do it from the help section and also when you have an ongoing order, you can contact us with a simple click. Our customer support agents are always there to help, if you can tell us more what made the difficulty for you, we can check it and help you to sort out any problems you have had.Restos “always busy and not taking orders” hmmm
This app is super suspicious – I have tried countless times and everything is fine until I go to put my credit card in (US visa then Mastercard, then cash) and then it says they have “suspended taking orders and to try back in 10 to 15 minutes”. Super suspect - why it doesn’t come up until I finish putting my credit card number – US credit card. Even if I say cash, it says orders suspended. I have tried with six different restaurants at 9:30 PM. This is crazy.JulieKay725
Developer Response
Hello! We apologize for any inconvenience you may have experienced. Due to high season and high demand as I see you tried to order in the most busy hours, we have had to temporarily pause our service in order to maintain the quality of the deliveries. We understand that this may have caused frustration and we want to assure you that we are doing everything in our power to ensure that our service is up to your expectations. Our customer support always there to help and assist with your orders. We apologize for any inconvenience this may have caused and thank you for your patience and understanding.Poor delivery service
Can’t get any order in. Tomato constantly suspends service. Just pick up the order yourself. Useless.Appreview12341
Surprisingly good
This app is a life saver here in Tulum! I ordered quite a bit and faced no issues. I actually kinda like the app itself- its barebones and minimal, yet gets the job. Kudos to the team that built this!arkab24
Crashes
Downloaded. Crashes my iPad every time I try to open the app. Worthless. Deleted.Justapizzafan
Developer Response
We are sorry for the occurred error, we already investigated and fixed this issue. Thanks for your report!
