Leave a Review Digital Secure
Warning. Do not download nor use
It will cause your cellphone to crash and you will never go online nor use cellular service. Even if it is labeled as Verizon, do not purchase nor download. You can find a better VPN elsewhere on the App Store. You will never regret it. This app deserves zero stars for functionality and ease of usage. The developers need to pay particular attention to the detrimental effects of this particular features this app uses to configure your WiFi and cellular connectivity that leads to constant disruption of your connections to your WiFi network and cellular connectivity by blocking the signal and leaving you literally with no service and options, but to remove the app completely and restarting the phone to restore service connection using WiFi and cellular. If you use this app, prepare to say bye-bye to your beloved viewing on You Tube as it blocks your access to WiFi connection so you can’t go to the App Store or make a simple phone call or to use the internet, if at all. This is how annoying this problem app is.Show lessEnna689
Great….
For the ones who are “techy” I’m sure it’s easy to navigate through all kinds of things, but for people like me, getting hacked, losing all your information, your number that you used for everything, including my business, credit cards, literally everything, and having someone invade your personal space as well As federally regulated commerce and trade, forcing someone to lose their business as well as their home and not being able to get the proper support and help Is just unacceptable. We live in an age of technology everywhere, and would think that when the problem is noticed and addressed there would be good help on the other end. Nope, nothing but dead ends, bad advice, and a mess of problems still going on today. It’s not like yall don’t charge enough to have a cell phone, but then yall can’t ever help or fix something when it goes horribly wrong.Show lessJazzyJ21555
Needs improvement in order to work properly
It’s not establishing a secure connection while seriously interrupting with the connection through cellular reception. It is needed for WiFi security, not for web safety. If it jeopardizes the WiFi security, then the connection fails. A secure WiFi connection establishes a secure WiFi network. Data web safe is a meaningless jargon. And it doesn’t make the connection easier than to have a secure WiFi connection. Also the video content can’t be accessed due to a connectivity issue by two conflicting VPN servers.Show lessUseless
This app has been terrible for years and it just keeps getting worse. Since I got an IPhone over a year ago and I have Verizon mobile protect I have never had the full features even though I am supposed to. I have called several times and they will fix it and several hours later it will go back to the free version.
Even when I had everything on my old phone it was useless though and I ended up needing a separate VPN and antivirus and malware app.
It astounds me that it can be this dysfunctional after being around for years and even more so that it is so problematic for Verizon to get their own app to work consistently on people’s phones that are their customers.
Verizon’s level of customer service has tanked in the last few years.Show lessAdultingBoo
Developer Response
Hello, please reach out to us at Digital-Secure-App-Support@Verizon.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Digital Secure Support Team.Degraded version removed functionality
Verizon failed to update, or even notify users of an update to, a prior version. When the earlier version failed to provide identity-theft protection, a bot advised that I should update the app. The update fails to provide any such protection- not even a link to an option to activate it. Not surprisingly, Verizon failed to reduce its monthly charge for the reduced functionality. This version of the app provides much less functionality under a user-surly dashboard. …. So much for Verizon’s pathetic idea of digital protection.
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As of the date of this revised comment Verizon has failed to restore the app’s functionality for identity protection, despite several emails that I have sent Verizon asking them to restore it.Show lessJoe.Gould
Degraded version removed functionality
Verizon failed to update, or even notify users of an update to, a prior version. When the earlier version failed to provide identity-theft protection, a bot advised that I should update the app. The update fails to provide any such protection- not even a link to an option to activate it. Not surprisingly, Verizon failed to reduce its monthly charge for the reduced functionality. This version of the app provides much less functionality under a user-surly dashboard. …. So much for Verizon’s pathetic idea of digital protection.Show lessI did not like this app did not work brand new iPhone 14pro max
This did not help my phone. I set this up on my brand new iPhone 14 pro max i had to get Norton 360 because I kept getting warnings and msg that my phone had viruses that will corrupt my eSIM and my battery now I can’t even trade my phone in caus i had a hard time trying to get a hold of Verizon. T-Mobile was so much better they had Macafee I never got virus or msg saying I had viruses on my phone or gmail pleas Verizon fix this app it is not working!Show lessdjp907
Developer Response
Hello, please reach out to us at Digital-Secure-App-Support@Verizon.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Digital Secure Support Team.Works fine for what it is
I’ve had the standalone Safe WiFi on my iPhone 12 and used it when I traveled overseas with no issues. I used it when I would be on the hotel’s WiFi and had no issues with connectivity. I now have an iPhone 14 Pro and recently installed the Digital Secure (recently replaced Safe WiFi). The only minor gripe is when I have a trusted network saved and “connect on demand” on my iPhone will still connect to the VPN (on the trusted network). With Digital Secure, I now have to turn off the VPN and turn it on manually when I need it. The Safe WiFi would not connect to a trusted network even with “auto connect/connect on demand” on.Show lessParaBellum2A
Developer Response
Hello, please reach out to us at Digital-Secure-App-Support@Verizon.com and we would be happy to assist with troubleshooting your issue. Thank you. Your Digital Secure Support Team.I am not happy with my Digital Safe
I have had my product about 1 1/2-2 yrs now and I cannot get it to work consistently! It is on and off all the time. I really want safe
Wi-Fi and do not feel I do; which is frustrating to me. I have Wi-Fi according to my phone but I will check and the digitally safe and it will be off. I have to turn it back on, Every morning and I will be using internet and then it is like I have no internet. I’ll turn it on and BAM I couple minutes later
I try to use the internet it is OFF AGAIN. I tried uninstalling/ removing it from my phone, then reinstalling it from my phone I op have not found this to be dependable. I would love for it to be dependable, because of the way it is set up but that is not the way it works. If I have put up with it because of the cost.Show lessThankfulattitude
Developer Response
Hello, it seems like you are operating on an outdated version of our application. If you navigate to the App Store and update the application, you will surely have a much better experience with our application. Thank you. Your Digital Secure Support team.Having a problem
When the program found a problem and emailed me. I opened the app and got a pop up window. It is a talk to text recording device that records all conversations between thought and the person you are talking to.
The problem? I can’t remove it from my phone. I can reduce it three sizes. That is all. I have talked to Three tech coaches. No one seems to know how to remove it.
That is my present situation.
Please help?Show lessLooneysPeaches
